Huawei GT3 Pro Watch Broke After Screen Replacement

September 9, 2025 10:23 AM144

I had a screen problem with my Huawei GT3 Pro watch. When I took it to an authorized service center, they said the screen needed to be replaced and I would have to pay ₺9,500. Since I love my watch, I agreed, and the screen was replaced. Because I use this watch for swimming, I went into the sea after the service, and my watch broke again. When I returned to the service center, I was told there had been liquid contact and the motherboard was burned out, and for this I would have to pay ₺22,000. Before the screen replacement, I had been swimming in the sea without any liquid contact issues. Yet this problem after the repair was considered my fault. Even though Huawei manufactures these watches for use in the sea and pool, why am I, the customer, being blamed? I have called Huawei customer service in Turkey numerous times but have not received a positive response, and they told me my case was closed. Even though the screen replacement was done by an authorized service center, they may have caused an issue during installation and are now putting the blame on me. As Huawei, I kindly request that you repair my watch. I expected you to support your customers, not blame them.

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