Huawei’s warranty service has become an absolute nightmare. I sent in my laptop, which is still under valid warranty, for inspection. They didn’t repair it, they didn’t even offer to fix it — they merely examined the issue and now demand ₺1750 just for the inspection.
What’s worse is that they are refusing to return my laptop unless I pay this fee. The courier company won’t release the package without payment, so now my personal property is being held hostage. I didn’t authorize any paid service, I didn’t receive any repair, and yet they’re charging me an unreasonable amount simply for “looking” at the device.
I can’t even share photos of the laptop since they still have it, and this entire situation feels like a complete violation of consumer rights. This isn’t just poor customer service — it’s extortion.
Huawei needs to return my product immediately without demanding payment for services I didn’t receive or approve. I’m calling on the company to act responsibly and fix this issue. If they continue to hold my laptop without cause, I will escalate this to consumer protection authorities and take legal action.
Huawei Turkey is a terrible company. The screen on my Huawei Mate XS 2 phone is shattered, and I wanted to replace it. I sent my phone to Genpa Istanbul Authorized Service, as directed by Huawei. There are precious videos and photos on my phone that I wanted to save before any data loss. I even sent...
I had a problem with my Huawei phone and I reached out to Huawei Turkey for help but they completely ignored me. They just told me that it's a final decision from the service department and left me to deal with their business partner, Cihan Elektronik Fix Smart. But I had no idea how to handle the i...
I purchased a Huawei FIT2 smartwatch, and before its warranty expired, it stopped charging. Upon sending it for repair, the service center claimed "user error" and demanded an outrageous ₺7300 service fee, citing scratches on the screen as justification. However, I sent it for repair due to charging...
I'm experiencing a frustrating problem with my Huawei Matepad. Even though my warranty is still valid, KVK Kartal technical service is demanding ₺5000 for screen repair within 5 business days, threatening to return my device unrepaired. The purchase invoice I received from Huawei's official website ...
I gave my Huawei smartphone to the authorized service center for a battery replacement. However, they returned it with the battery changed, but the phone was unusable. We gave it to them a second time, and when we got it back, it was still not working. We returned it a third time, and they demanded ...
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