I Request An Exchange Or Refund With The Top Model Of My Huawei Device

I purchased a Huawei GT5 Pro 46 mm smartwatch, which is under warranty until February 2028. Previously, I experienced a malfunction with this watch, sent it to service in August 2025 and, as a result of that process, my device was replaced with a new one within about a week. However, on the new device given after this replacement, pixel loss and AMOLED burn-in occurred on the screen. Due to this new problem, on 07.02.2026 I contacted the Huawei call center and, in line with their guidance, sent my watch to Ouno technical service with the request that the device be replaced with an upper model. After the examination, the service claimed that there was liquid contact on the product and offered a paid repair in the amount of 15,762 TL. In my subsequent meeting with Huawei’s upper unit, I was also told that liquid contact had been found in the previous device as well, that this was the reason for the earlier replacement, and that now again liquid contact had been detected, so they could only offer a paid repair. However, these watches are known as devices with water resistance that are used even by people engaged in water sports, while I have never in my life entered the sea or a pool and I do not even know how to swim; the watch was only on my wrist while washing my hands and face. Despite never having used the product incorrectly, I am being blamed with the justification of “liquid contact,” and for a watch whose brand-new price on the market is currently around 11,700 TL, a repair fee of 15,762 TL is being demanded. This situation has completely shaken my trust in the Huawei brand. I request that my smartwatch be replaced free of charge with an upper model or that the product price be refunded to me so that the grievance I have experienced is resolved. Otherwise, I state that I will seek my rights through legal means.