I just had a terrible experience at a hotel I booked on Hotels.com. How can I get a refund?

On September 27–28, we stayed at Olenda Cappadocia Hotel through Hotels.com with reservation number 72066496559349. When we returned from dinner, we were unable to open our room door, and the hotel staff had to break the door open. We pointed out that this was a serious safety risk and requested ano...

On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and paid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe...

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We booked a reservation through Hotels.com for Grand Ödemiş Kılıçarslan Hotel. However, when we arrived in Denizli, we discovered that there was no such hotel. When we first called the contact number provided, no one answered. Later, when the call was picked up, we were told that the place was not a...

We booked a stay through Hotels.com at Ayvalık D*** Yıldızı Hotel* for check-in on August 24 and check-out on August 25 (Reservation No: 72064928411769). During our stay, we experienced several problems such as room doors not locking, the internet being turned off at night, no closet in the room, br...

On September 13–14, 2023, I booked a sea-view room at Marmaris Prime Beach Hotel through Hotels.com with reservation number 72066179684147. I checked in on September 13 around 15:00, but the room provided to me was only about 15 m² including the bathroom and balcony, while the Hotels.com listing cle...

I stayed at Majeste Hotel in Gümbet, Bodrum from September 9 to September 13, booking through Hotels.com with reservation number 72065210236317. Although the hotel was advertised as all-inclusive, management claimed they were closing down and provided no services at all, saying that nothing was avai...

On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 72066120788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead...

On September 13–15, 2025, my spouse and I stayed for two nights at Didim Beach Resort Hotel, booked through Hotels.com under travel itinerary 72066154619982, for which I paid ₺4,500 by credit card. While the room cleanliness was somewhat acceptable, the balcony was extremely dirty, and the biggest d...

I booked a holiday, and unfortunately, Hotels.com sold me a hotel located in Seferihisar, right in the middle of an area affected by wildfires, surrounded by burnt houses and trees. I explained to them that it’s impossible to enjoy a holiday in a place where everything is blackened, and the smell of...

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I booked a stay at Blue Horizon Istanbul Hotel through Hotels.com, relying on the photos and descriptions listed on the site. What I walked into, however, was nothing close to what was promised. I was given a basement-level room—completely different from what I saw online. It was old, poorly maintai...

I made a same-day reservation through Hotels.com for Pamir Butik Otel in Bursa at 8:00 PM and paid in full. When I arrived at the hotel shortly after, they refused to check me in, claiming that I had missed the check-in time. If the hotel has a strict check-in cutoff, why is the room still being so...

With reservation number 72063216158517, I booked a room through the Hotels.com website for Hotel Celler Auszeit, located near Hannover. When we arrived at the hotel, despite having reserved and paid for a room with one large bed and one single bed, they showed us a small room, claiming that Hotels h...

I canceled my hotel reservation made through Hotels.com, and although they claim the refund has been processed, I still haven’t received any money. They provided me with a refund reference number, but when I contacted Baraka, the intermediary, they told me there is no record of any refund with that ...

I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...

I booked a stay at Lukka Exclusive Hotel through Hotels.com for May 17–19 for my family. Unfortunately, due to my spouse’s sudden need for surgery, we had to cancel the trip. I contacted the hotel directly, and they were very understanding—they approved the cancellation and confirmed that the refund...

I booked a Comfort Twin Room through Hotels.com for one night at Stargate Hotel & SPA in Körfez, Kocaeli for April 25–26. A few hours after booking, due to concerns raised by our families over recent earthquakes, we decided to cancel the reservation. However, our cancellation request was denied, cit...

I’m extremely disappointed with Hotels.com for promoting hotels that are completely unfit for stay. I booked a property through their platform, only to find out upon arrival that the hotel was in no condition to accommodate guests—it was either closed, unsafe, or simply not as advertised. Despite n...

On April 5, 2025, I booked a stay at a property called Jash Bedroom through Hotels.com. When we arrived at the listed address, we were shocked to find out that the hotel simply didn’t exist. We tried calling multiple times but couldn’t reach anyone—no staff, no management, no help. We were left str...

I’m extremely frustrated with both Hotels.com and Grand Babil Hotel in Urfa. I’ve been trying to get a refund for a canceled reservation, but despite reaching out multiple times, I still haven’t received my money back. I’ve sent several messages, provided all the necessary details, and followed eve...

On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...

Today, I booked a stay at Pasha Suit Otel in Tokat through Hotels.com, and I was charged ₺840. When I arrived, the property was in terrible condition, with foul smells coming from the room, making it completely unfit for staying. I immediately requested a cancellation, but they refused. I then aske...

I booked a room at Weignart Istanbul via Hotels.com for March 26–27, 2025. However, the training I was supposed to attend in Istanbul was moved online, so I needed to cancel my reservation. I called the hotel 9–10 times, but no one answered. Eventually, I reached them via WhatsApp, and they told me ...

I booked a 3-night, 4-day stay at DoubleTree by Hilton Istanbul Moda through Hotels.com. About a week after booking, I accidentally clicked the cancel option while trying to manage my reservation. I immediately realized the mistake and tried to fix it—but there was no way to undo the cancellation on...

I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...

I made a hotel reservation through Hotels.com, but when I arrived, the hotel couldn't find my reservation! I realized there's a mistake: the booking date and possibly my email address were recorded incorrectly. My order number is 72061587395198 under the name Mert N***.** Right now, the hotel claims...