I just had a terrible experience at a hotel I booked on Hotels.com. How can I get a refund?

After a bad Hotels.com hotel stay, gather evidence to get a refund. Note dates, times, and examples of every issue during your stay. Gather emails and receipts from hotel staff if you tried to resolve issues on-site.

Next, call or chat with Hotels.com customer service. Explain the issues and how they affected your stay. Check your booking confirmation for discrepancies between what was advertised and what was experienced. Use evidence to prove your point.

Compare the issues to Hotels.com's Guest Guarantee policy, such as cleanliness or misrepresented amenities. If Hotels.com won't refund, dispute the charge with your credit card company. Give a detailed explanation and evidence to support your claim.

Feel free to add any extra information or perspectives in the comments or submit your complaint.