I booked a holiday, and unfortunately, Hotels.com sold me a hotel located in Seferihisar, right in the middle of an area affected by wildfires, surrounded by burnt houses and trees. I explained to them that it’s impossible to enjoy a holiday in a place where everything is blackened, and the smell of fire is still so strong that it’s hard to breathe. The customer service representative said she understood the situation and told me I would be refunded. However, out of nowhere, I received an email stating that they would not issue a refund. I have photos of the area to prove the condition it’s in. Don’t trust their promises. They clearly don’t care about your safety. Be warned.
I booked a stay at Blue Horizon Istanbul Hotel through Hotels.com, relying on the photos and descriptions listed on the site. What I walked into, however, was nothing close to what was promised. I was given a basement-level room—completely different from what I saw online. It was old, poorly maintai...
Today, I booked a stay at Pasha Suit Otel in Tokat through Hotels.com, and I was charged ₺840. When I arrived, the property was in terrible condition, with foul smells coming from the room, making it completely unfit for staying. I immediately requested a cancellation, but they refused. I then aske...
I’m extremely disappointed with Hotels.com for promoting hotels that are completely unfit for stay. I booked a property through their platform, only to find out upon arrival that the hotel was in no condition to accommodate guests—it was either closed, unsafe, or simply not as advertised. Despite n...
I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...
I made a 3-night reservation through Hotels.com but had to cancel it due to unexpected health issues. It was only after canceling that I realized the reservation was non-refundable. Before canceling, I had informed the hotel about the situation, and they responded with understanding, assuring me tha...
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