I’m extremely disappointed with Hotels.com for promoting hotels that are completely unfit for stay. I booked a property through their platform, only to find out upon arrival that the hotel was in no condition to accommodate guests—it was either closed, unsafe, or simply not as advertised.
Despite not being able to stay there, I was still charged the full amount, and my request for a refund was outright denied. Hotels.com continues to list such places and shifts all responsibility away from themselves when things go wrong.
This is unacceptable. If you’re going to advertise properties, you need to ensure they’re usable. I demand a full refund and immediate action to prevent others from being misled and charged for stays that never happen.
Hello. I experienced this exact issue back in the summer of 2023, and sadly, it's now happening again in 2025. I booked a hotel through Hotels.com, only to be contacted later—not by the platform, but by the hotel itself—telling me they are under renovation and don’t even have a confirmed reopening d...
I recently had a very terrible experience with Hotels.com. I booked a room through their website, but when I arrived, they told me they couldn't accept us! It was absurd because they had no legal authority to refuse us entry, but they still refused to let us in. To make matters worse, they promised ...
I booked two rooms using the Hotels.com app and completed the payment online. Approximately thirty minutes later, I got a call from the hotel letting ...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...
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