I’m extremely frustrated with both Hotels.com and Grand Babil Hotel in Urfa. I’ve been trying to get a refund for a canceled reservation, but despite reaching out multiple times, I still haven’t received my money back.
I’ve sent several messages, provided all the necessary details, and followed every step they asked for—but there’s been no resolution. Both Hotels.com and the hotel itself have been dismissive and careless throughout the entire process.
It feels like they are deliberately avoiding the refund process, hoping customers will eventually give up. This kind of behavior is unacceptable, especially from companies that claim to be trustworthy. Hotels.com, I expect my ₺ refund issued immediately. Others, beware when booking with these providers.
On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...
On February 10, I booked a one-night stay (March 8-9) at Edremit Allia Thermal Health & SPA Hotel through Hotels.com. The listing clearly stated that the reservation was fully refundable. However, after canceling on February 16 and requesting a refund, I have received no response since February 17. ...
I canceled my hotel reservation made through Hotels.com, and although they claim the refund has been processed, I still haven’t received any money. They provided me with a refund reference number, but when I contacted Baraka, the intermediary, they told me there is no record of any refund with that ...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I booked a stay at La Bella Hotel in Taksim, Istanbul through Hotels.com for November 22 check-in and November 23 check-out. On September 22, I canceled this reservation through the Hotels.com mobile app after paying a total of ₺541.23. However, even after 2 days, no refund has been issued to me. A...
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