I booked a stay at Blue Horizon Istanbul Hotel through Hotels.com, relying on the photos and descriptions listed on the site. What I walked into, however, was nothing close to what was promised. I was given a basement-level room—completely different from what I saw online. It was old, poorly maintained, had no air conditioning, and lacked proper ventilation. It was so bad that I couldn’t bring myself to stay even a single night. I left immediately.
When I requested a refund, Hotels.com said they would check with the hotel, but their response was a vague, “We can’t guarantee a refund.” How is this acceptable? I trusted the platform to list verified and quality accommodations, but clearly, no one checks if the listings reflect reality.
It’s unacceptable that such a low-standard room is being sold under false pretenses. I’m deeply disappointed in both the hotel and Hotels.com. I demand a full refund and urge Hotels.com to thoroughly vet the properties they feature. Misleading photos and ignoring customer complaints is disrespectful and dishonest. I expect this issue to be addressed immediately.
Today, I booked a stay at Pasha Suit Otel in Tokat through Hotels.com, and I was charged ₺840. When I arrived, the property was in terrible condition, with foul smells coming from the room, making it completely unfit for staying. I immediately requested a cancellation, but they refused. I then aske...
On April 5, 2025, I booked a stay at a property called Jash Bedroom through Hotels.com. When we arrived at the listed address, we were shocked to find out that the hotel simply didn’t exist. We tried calling multiple times but couldn’t reach anyone—no staff, no management, no help. We were left str...
I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...
I booked a holiday, and unfortunately, Hotels.com sold me a hotel located in Seferihisar, right in the middle of an area affected by wildfires, surrounded by burnt houses and trees. I explained to them that it’s impossible to enjoy a holiday in a place where everything is blackened, and the smell of...
On October 26, 2024, I made a hotel reservation through Hotels.com. Upon arrival, I was told that my reservation wasn’t showing, and no rooms were available. I had already paid for the room, but no solution was provided. At 10 PM in Istanbul, I found myself without a place to stay, along with my gir...
Comments