I Report Hotels.com For Misleading Hotel Information and Refund Not Processed
September 16, 2025 11:29 PM38
On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 7206612...0788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead