Marks & Spencer Marked My Order Delivered but I Never Received It

On June 10, 2026, I purchased a product as a gift through the Marks & Spencer website. However, although the shipping company never delivered the package either to me or to the recipient, the order status was marked as "delivered" in the system. Furthermore, this delivery status was entered into the system long after the date when the package was supposedly delivered, which creates serious concerns about the accuracy and reliability of the delivery record.

After experiencing this issue, I contacted Marks & Spencer customer service twice. During both conversations, I clearly explained that the product had never reached us and that it was incorrectly shown as delivered in the system. I was told that the matter would be investigated and that I would receive a response. However, despite the time that has passed, I have not received any follow-up communication or update regarding the investigation.

I have been seriously inconvenienced both because the shipping company created an inaccurate delivery record and because Marks & Spencer failed to follow up as promised. The gift I purchased never reached the intended recipient, and I received no service in exchange for the payment I made. My order number is 3258746703814625.

Since the product was never actually delivered to me or the recipient, I request a full refund of the amount I paid. I also ask that my complaint be properly addressed and that the necessary investigations and actions be taken regarding both the shipping company and Marks & Spencer.