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Budget

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Budget

Complaints

20 complaints
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Budget Rental Van Destroyed My Amazon Weather Station

3

On June 5, 2026 at around 5:45 p.m., a white van, which I believe to be a Budget rental van, hit and destroyed my person...

Booking.com And Budget Refused Refund Despite Government Travel Ban

77

I booked a Kia Picanto through Budget via Booking.com for Mytilene between 17 April 2026 and 19 April 2026, under reserv...

Budget Did Not Refund My Money After I Returned Car Rental

12

I rented a 2024 Renault Clio through the Budget app from Antalya Airport between August 1, 2025, and August 8, 2025. I r...

Insurance Trap of Budget Rent A Car

11

On August 19th, I rented a car from Avis-Budget through Trip.com. Trip.com deceived the customer by claiming insurance w...

Insurance Trap of Budget Rent A Car
Insurance Trap of Budget Rent A Car

Budget Rent A Car Denies My Free Rental Right

11

On July 30, 2025, at around 09:30–09:50, I went to the Budget office at Rize-Artvin Airport to rent a car under reservat...

Budget Receiving Unfair Wages

45

I rented a car from Budget at Milan Malpensa Airport on July 25th. Upon delivery, I was insistently told to get insuranc...

Budget Receiving Unfair Wages
Budget Receiving Unfair Wages
Budget Receiving Unfair Wages
Budget Receiving Unfair Wages

Budget Left Me Stranded With a Faulty Car and Extra Charges

36

On June 19, 2025, I rented a vehicle from the Budget office at Ankara Airport for a two-day rental, planning to drive fr...

Budget Left Me Stranded With a Faulty Car and Extra Charges
Budget Left Me Stranded With a Faulty Car and Extra Charges

Lost Gold Bracelet - Budget Car Rental

13

When we came home with the car we rented on the evening of June 9, 2025, we noticed that my wife's gold gurmet bracelet ...

Lost Gold Bracelet - Budget Car Rental

Budget Charged a Large Amount of Money for Damage We Did Not Do

26

We rented a personal car from a car rental company called Budget. They said that you can take the car and drive it witho...

Budget Gave Me a Car That Was Not Fully Fueled and Smelled of Cigarette Smoke

42

On January 12, 2025, I rented a car with license plate 34***208 from Budget’s Beylikdüzü Office for one day. I drove a t...

Budget Charged Me 50k₺ for a Small Dent Despite Full Insurance

45

We wanted to rent a car from Istanbul Airport. After booking the car online and going to pick it up, a representative co...

Budget Charged My Card Twice After Returning Car in Makkah and No Refund Yet

68

Renting a car from Budget's Makkah branch in Saudi Arabia, I returned it without any problems. When I got back to Turkey...

Budget Charged Me ₺3660 for a Dent on the Car I Didn't Cause

71

On August 12, I rented a car for a day from Sabiha Gökçen Airport. When returning the car, I noticed a dent on the trunk...

Worst Experience With Budget: Missed Flight And Financial Loss

104

On January 6th, 2024, the car I had rented from the Budget Istanbul Airport office experienced a breakdown on my way bac...

Worst Experience With Budget: Missed Flight And Financial Loss

Budget Online Car Rental Scam

100

I recently fell victim to a scam involving Budget Online Car Rental, orchestrated by individuals with the phone numbers ...

Budget Withdraws Money From Credit Card Without Information

95

I recently rented a car from Booking.com for a trip to Stockholm Arlanda, Sweden. I was charged 2196.35 TL for the renta...

Budget Car Rental Left Me Stranded on the Road

103

The car that I rented from Budget Car Rental broke down. I called for a tow truck, but the company didn't send a replace...

Budget Car Rental Left Me Stranded on the Road
Budget Car Rental Left Me Stranded on the Road

Brand Overview: Budget

Budget, officially known as Budget Rent a Car, is a globally recognized American vehicle rental company. Founded in 1958 by Morris Mirkin, the brand was originally established to serve budget-minded and value-conscious renters. Today, Budget operates as a subsidiary of the Avis Budget Group.

Contact Info

Customer Support Email: [email protected]

Customer Support Phone: 1-800-214-6094 (Customer Service) or 1-800-218-7992 (Reservations)

Industry and Operations

Budget operates within the global travel and transportation industry, specializing in vehicle rentals for both leisure and business travelers. The brand focuses on providing accessible, cost-effective, and flexible mobility solutions worldwide.

  • Daily and weekly passenger car rentals
  • SUV, minivan, and premium vehicle rentals
  • Moving truck and cargo van rentals through Budget Truck Rental
  • Long-term vehicle rentals and corporate business accounts

User Sentiment

While Budget provides a vast network of rental locations, many renters frequently express dissatisfaction regarding unexpected costs, vehicle maintenance, and customer service challenges. Below are the most common complaint topics shared by users.

  • Hidden fees and unexpected charges for insurance, toll passes, or unrequested vehicle upgrades.
  • Long wait times and understaffed rental counters during peak pickup and drop-off hours.
  • Vehicles provided in poor condition, including mechanical issues, exterior damage, or a lack of basic cleanliness.
  • Renters being wrongly held responsible and billed for pre-existing vehicle damage after the rental period concludes.
  • Difficulty reaching customer support and extremely slow resolution times for refunds and billing disputes.

Share Your Experience

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