Marks & Spencer Refused to Replace Only My Defective Underwear Pieces
On November 11, 2025, I purchased a 3-pack of laser-cut underwear from the Marks & Spencer Bağdat Caddesi store. Among the products in these packs, several pieces developed issues where the adhesive parts came loose and the elastic bands became exposed. I am very disappointed that these products became damaged in this way despite being relatively new.
The defective items from the packs were sent to the İstinye store for inspection, and the defect was accepted, with a replacement approval being issued. However, the store informed me that because the products were sold as 3-piece sets, I had to bring the complete package with every item included; otherwise, they would not process the replacement. I am requesting only the replacement of the defective pieces with opened elastic and damaged adhesive areas, and I do not want to return the products that are still in good condition.
I expect Marks & Spencer to provide a solution without causing further inconvenience by replacing only the defective items that were already confirmed as faulty, rather than requiring the return of the entire set. The replacement process should be completed fairly for the damaged pieces only.
Additionally, I purchased the underwear shown in the last images using my account, but I cannot send them for inspection because I no longer have the receipt. I kindly request assistance with this issue as well.
