Months have passed since my initial order with Guess on November 13, 2022, and I'm still waiting for both the product and the refund. In spite of assurances to the contrary, I have yet to receive my promised refund. I have contacted the company via email but have received no response or made any headway. I couldn't make my opinion heard when I went into the store and they flat-out rejected my idea of online purchases. There is nowhere on the website for me to file a complaint. I want a complete refund, including the cost of shipping and any applicable customs duties. This cannot continue, and I am hoping to find a solution.
On October 23, 2024, I placed an online order through the Guess website. However, due to the total amount exceeding the international shopping limit, my order was not shipped, and I was informed that the amount would be refunded. Since then, I have been waiting for my refund for over two months, ye...
On September 2, 2024, I placed an order through the Guess online store. My order was shipped via DHL from Germany on September 3, 2024. However, as of October 24, 2024, I have yet to receive the package. I contacted customer service on October 14, 2024, and was assured that I would receive a respon...
I placed an order on Guess.com over 10 days ago, yet I have received no shipping confirmation or update. The website clearly states that orders are shipped within 2-3 days, and customers will be informed via email. However, I haven’t received any communication at all. There’s no contact number avail...
On March 9, 2023, I placed an order on the Guess EU website, but my package appears to be in transit somewhere in Germany or Turkey. Despite the fact that PTT and DHL are available as shipping options, I have no idea which courier service is handling my delivery. It has already been 18 days since my...
I placed an order with Guess three days ago, and I’m still waiting for it to be shipped. Before purchasing, the site clearly stated that the order would be shipped by the next day, which influenced my decision to proceed. However, that promise has not been kept. When I contacted the seller for an u...
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