Hello, I purchased a bag from Guess and have been waiting over 20 days due to customs and shipping delays. The process has become incredibly frustrating, especially since the website is only available in German, making it difficult to communicate or get any updates. I’ve tried reaching Guess customer service multiple times, but it seems impossible to connect with anyone for assistance. At this point, I am considering filing a complaint with the Consumer Court.
Additionally, I have no idea if the package will be delivered to my address or if I need to pick it up somewhere. This lack of information and communication has been a terrible experience. Guess, please resolve this issue promptly and provide clear guidance on my order’s status.
Hello, Guess. I ordered a bag from your EU website, and although it’s been 15 days, there has been no progress in the shipping status. The tracking information still only indicates that it will be sent to Turkey, but it never updates beyond that. Seeing similar complaints from other customers makes ...
I ordered a bag for a gift from Guess.eu, but unfortunately, the delivery took an eternity, and the purpose was defeated. The product arrived on August 18. As soon as it arrived, I generated a return code, and it was said to be picked up at my address. Today, on October 20, the bag is still in my po...
On September 2, 2024, I placed an order through the Guess online store. My order was shipped via DHL from Germany on September 3, 2024. However, as of October 24, 2024, I have yet to receive the package. I contacted customer service on October 14, 2024, and was assured that I would receive a respon...
I placed an order with Guess on November 29, and the estimated delivery time was 15-20 business days. However, as of today, my order has still not been delivered. Tracking information indicates that my package left Germany, but there have been no updates since then. This lack of information makes i...
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