I purchased a Guess bag, and within just 15 days, the stitching began unraveling, and the leather material showed significant wear and tear. This is completely unacceptable for a brand known for its supposed quality. I raised the issue with the company, but instead of offering a resolution, they falsely claimed it was under “inspection” for an entire month.
Eventually, they dismissed my request for a refund or replacement, citing “user error,” which is absurd for a bag I’ve barely used. How can a high-end product like this fall apart so quickly? I feel cheated and demand either an immediate replacement or a full refund. Guess must take responsibility for this faulty product and uphold their reputation.
After just two uses, I began to see noticeable creases forming. I reached out to Guess via email, and they replied stating that the problem was caused by usage. I spent ₺9,000 on this bag, and it now appears wrinkled and of low quality. I was hoping for higher quality, particularly from such a reput...
Guess, known for its stylish accessories, has left me utterly disappointed with the quality of their bags. Over time, these bags are literally falling apart, and the store offers zero assistance. It's not wear and tear—random cracks and peeling are occurring in places that have nothing to do with us...
I bought my Guess bag 45 days ago. It has hardly been used, maybe 15 days at most. Unfortunately, the strap attachment part has become detached, leaving the screw exposed. It's quite unexpected and disheartening to witness a branded product, for which I made a substantial investment, deteriorate so ...
About 4-5 years ago, I purchased a Guess bag, and recently, I noticed that the leather has started to peel, likely due to storage over time. Given the high cost, it's disappointing to see this level of deterioration in what I expected to be a durable, high-quality product. I’m unsure if there is a w...
I purchased a Guess bag from the store about a year ago, and after using it for only 5-6 months, the metal parts began to fade significantly. The gold-colored metal now looks as if it has been used for years, appearing tarnished and worn out, which is incredibly disappointing for a brand of Guess's ...
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