I placed an order with Guess but wasn’t aware of the customs fees or that the product would be shipped from abroad. I’m unsure what to do now. If I don’t collect the item from PTT, will it be automatically returned? After the return, will I receive a refund for my purchase?
This lack of clear information has left me frustrated and unsure how to proceed. Guess, please provide a detailed explanation of the return and refund process for situations involving customs fees. Customers deserve to be informed about these details upfront. I would greatly appreciate immediate clarification and support to resolve this issue.
On November 30, I ordered two bags from the Guess website (tracking number: CU031341631DE). Since the items weren’t available in Turkey, they were shipped from Germany. I specifically chose "Duty Free & Fast Delivery" to avoid customs fees and ensure quick delivery. However, it’s been over a month, ...
I made a purchase through the Guess app, and everything was listed in Turkish Lira during the checkout process. The shipping fee was also displayed as ₺0. I placed my order, assuming the item would be shipped from Turkey, but it turns out it’s being shipped from Germany. I just found out that since ...
I made an online purchase from the "Guess" website, but when my product arrived, not only was I required to pay customs fees, but the item was also significantly smaller than what was depicted in the picture. I'd like to return it, but I need to wait for them to mail me the return label and invoice ...
Comments