Confused About Customs Fees and Returns for My Guess Order

I placed an order with Guess but wasn’t aware of the customs fees or that the product would be shipped from abroad. I’m unsure what to do now. If I don’t collect the item from PTT, will it be automatically returned? After the return, will I receive a refund for my purchase?

This lack of clear information has left me frustrated and unsure how to proceed. Guess, please provide a detailed explanation of the return and refund process for situations involving customs fees. Customers deserve to be informed about these details upfront. I would greatly appreciate immediate clarification and support to resolve this issue.