I placed an order with Guess but wasn’t aware of the customs fees or that the product would be shipped from abroad. I’m unsure what to do now. If I don’t collect the item from PTT, will it be automatically returned? After the return, will I receive a refund for my purchase?
This lack of clear information has left me frustrated and unsure how to proceed. Guess, please provide a detailed explanation of the return and refund process for situations involving customs fees. Customers deserve to be informed about these details upfront. I would greatly appreciate immediate clarification and support to resolve this issue.
On November 30, I ordered two bags from the Guess website (tracking number: CU031341631DE). Since the items weren’t available in Turkey, they were shipped from Germany. I specifically chose "Duty Free & Fast Delivery" to avoid customs fees and ensure quick delivery. However, it’s been over a month, ...
I made a purchase through the Guess app, and everything was listed in Turkish Lira during the checkout process. The shipping fee was also displayed as ₺0. I placed my order, assuming the item would be shipped from Turkey, but it turns out it’s being shipped from Germany. I just found out that since ...
I ordered from SHEIN, and it’s been a whole month without receiving any message from PTT about my package. According to the SHEIN app, my order had supposedly cleared customs, but two days later, it was marked as an abnormal package. I immediately called the PTT branch to check if they had any packa...
Hello, I purchased a bag from Guess and have been waiting over 20 days due to customs and shipping delays. The process has become incredibly frustrating, especially since the website is only available in German, making it difficult to communicate or get any updates. I’ve tried reaching Guess custome...
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