On November 30, I ordered two bags from the Guess website (tracking number: CU031341631DE). Since the items weren’t available in Turkey, they were shipped from Germany. I specifically chose "Duty Free & Fast Delivery" to avoid customs fees and ensure quick delivery. However, it’s been over a month, and today, PTT left a notice at my door stating the package is stuck at Ankara Customs.
When I called PTT, they informed me that because the value exceeded €30, I’d need to hire a customs broker, provide a notarized power of attorney, and pay additional taxes and fees to retrieve the package. This is unacceptable. I requested a refund through Guess’s website, but I was told the refund will only be processed once the items are returned to their warehouse, which could take another month.
If Guess cannot deliver directly to customers in Turkey, why not ship the items to a local store and avoid these issues? I trusted Guess as a reliable international brand, but this experience has been incredibly frustrating. I will share updates here for others facing similar problems. Guess, I expect a prompt resolution to this mess, including a full refund.
On October 5, I ordered a Guess bag from their website as a birthday gift for my mother, choosing “Duty Free & Fast Delivery” to avoid customs fees and ensure quick delivery. Since the bag was not available in Turkey, it shipped from Germany. It arrived at the PTT Mersin Postal Processing Center on ...
I made a purchase through the Guess app, and everything was listed in Turkish Lira during the checkout process. The shipping fee was also displayed as ₺0. I placed my order, assuming the item would be shipped from Turkey, but it turns out it’s being shipped from Germany. I just found out that since ...
Hello, Guess. I ordered a bag from your EU website, and although it’s been 15 days, there has been no progress in the shipping status. The tracking information still only indicates that it will be sent to Turkey, but it never updates beyond that. Seeing similar complaints from other customers makes ...
Hello, I purchased a bag from Guess and have been waiting over 20 days due to customs and shipping delays. The process has become incredibly frustrating, especially since the website is only available in German, making it difficult to communicate or get any updates. I’ve tried reaching Guess custome...
I placed an order with Guess but wasn’t aware of the customs fees or that the product would be shipped from abroad. I’m unsure what to do now. If I don’t collect the item from PTT, will it be automatically returned? After the return, will I receive a refund for my purchase? This lack of clear infor...
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