Gotogate

I purchased Air Seychelles tickets to Mauritius through Gotogate for a total of 1798 PLN, with the flight scheduled for 14 March 2026. Due to the war situation in the Persian Gulf, I was not able to reach Mauritius and could not use my flight. I contacted the airline directly about a refund, and Air...

I purchased a ticket through GotoGate for a Pegasus Airlines flight from Kayseri to Riyadh for a total of SAR 2,900. Due to a cancellation, I requested a refund on 13 March 2026, and on 23 March 2026, I received only SAR 53 back to my account, which is approximately 2% of the total amount I paid. Go...

We purchased round-trip flight tickets through Gotogate with SunExpress for travel to Dubai, departing on March 19, 2026, and returning on March 23, 2026. We bought the tickets in February and paid a total of $2,813 using my credit card. However, despite the flights being canceled due to the war, th...

Hello, I am writing to formally express my dissatisfaction with the handling of my flight change request for the route Bangkok to Chiang Mai. Over a period of six consecutive days, I contacted your customer service department twice daily to request a change to my flight ticket. On each occasion, I w...

I had a booking with Air Arabia on flight G9692 on 15 April, from Entebbe to Sharjah and then from Sharjah to Athens. This flight was cancelled, and I was unable to travel as planned. Due to this cancellation, I would like Air Arabia to rebook my ticket on an alternative flight on the same route so ...

We are a travel agency, and we booked flight tickets for our clients through GoToGate for the Istanbul–Osaka and Tokyo–Istanbul route under booking number 1117491443. On February 28, we canceled these tickets and were informed that the refund would be processed within 1–2 weeks. However, more tha...

About a month ago, I purchased a round-trip flight ticket through Gotogate for travel to Türkiye, departing on March 25 and returning on April 14. I paid a total of £926. However, about five days before the flight, Gotogate canceled my ticket without offering any alternative flight options—only a ca...

I purchased Air India return tickets through Gotogate for three passengers, for travel from Riyadh to Goa and back, with the planned journey between 14 March and 27 March. The Riyadh–Mumbai segment of our trip was disrupted and the airline cancelled the flight, so we were unable to travel at all. Si...

I purchased flight tickets through Gotogate for March 18 and March 20, 2026, with reservation number 1113-308-170, paying a total of $969. When I later tried to cancel my reservations, the company stated that no refund would be issued and completely blocked the process. Since March 17, I have conta...

I purchased a ticket through Go To Gate for an EgyptAir flight from Doha to Cairo on 28/02/2026 at 13:45, with ticket number 0779553354010, issued in the name of passenger TUKA A***. The ticket was paid by credit card in the name of HASAN A***, and the contact details used in the booking are phone n...

On March 17, 2026, we purchased two flexible flight tickets through Gotogate for a trip from Istanbul to Tajikistan with Somon Air, paying a total of €840. Before the flight, we attempted to complete online check-in, but the system did not allow check-in at any point up until the flight time. When ...

I purchased a flight ticket for June 24 from Cairo to Istanbul through Gotogate, which redirected me from Skyscanner, for $547 with AJet. My original departure time was 4:20 AM, but AJet changed it to 3:10 AM. Due to this change, my connecting flight in Istanbul is completely disrupted, and I can no...

Order 1058-898-360 I purchased a Swiss Air flight ticket through Gotogate in June 2025 for travel on 30.12.2025 on the Cairo–London route, with a total cost of approximately 1000. Due to a bereavement, the flight had to be cancelled, and I therefore requested a refund from Gotogate. As part of this ...

I purchased a return flight ticket from Vilnius to Dubai through Gotogate, under Finnair, with Gotogate reference 88E572 and Finnair confirmation number 88FCZ9. The return flight was scheduled to take place on 6 March 2026. On 4 March 2026, I received an email from Gotogate informing me of a change ...

In November, I purchased round-trip tickets to Tokyo for March 12 with China Southern Airlines through Gotogate for myself and my daughter. At the beginning of January, I noticed that there was a one-letter typo in my last name, and around January 9, I immediately contacted Gotogate to request a cor...

I purchased an airline ticket through Gotogate and additionally paid for the “refundable ticket” service. During the purchase process and in the confirmation emails sent to me, it was clearly stated that 90% of the ticket price would be refunded in case of cancellation, and based on this information...

I purchased an additional “refundable ticket” service for a flight ticket I bought through Gotogate. During the purchase process and in the emails sent to me, it was clearly stated that 90% of the ticket price would be refunded in case of cancellation. Due to my visa process, I canceled my ticket (r...

I purchased round-trip tickets for two people with China Southern Airlines for my May 14 Istanbul–Osaka flight (with a layover in Beijing) and Tokyo–Istanbul return flight (with a layover in Guangzhou), under order number 1108-914-242, for a total of $3,449. The airline canceled our flight without p...

Through the Gotogate website, I purchased round-trip Ajet flight tickets for February 14, 2026, and February 16, 2026, under order number 1116-396-413, with a “cancelable option,” for a total of $442. When I attempted to cancel the ticket, I was told that the 24-hour cancellation window had expired ...

I purchased flight tickets via the Gotogate website for a Pegasus Airlines flight from Kuwait to Istanbul, with order number 1110-943-051, on 27/29 January. Later, I requested a refund and was informed that there would be deductions of around 20 KWD from the amount to be refunded. However, on 4 Febr...

On February 3, 2026, I purchased a flight ticket through Kiwi.com. Although I did not receive any additional approval request, SMS verification, or notification during the payment process, on the night of March 4, 2026, we discovered that two separate charges had been made by Gotogate to my wife’s İ...

I purchased tickets through Gotogate for myself, my wife, and my daughter for an Istanbul–Tokyo flight operated by Air China with a connection in China. The China–Tokyo connecting flight was canceled by Air China. I arranged and paid for all hotel reservations, vacation leave, and everything related...

I purchased tickets through Gotogate for myself, my wife, and my daughter for an Istanbul–Tokyo flight with Air China (with a connection in China). The China–Tokyo connecting segment was canceled by Air China. I arranged all my hotel reservations, vacation leave, and related payments according to th...