On November 14, I purchased a round-trip ticket through Gotogate for an Air China flight from Istanbul to Tokyo with a connection in China. My reservation/order number is 1094-950-211. I initially scheduled my departure for December 24 and my return for January 6, and I paid $780 for the ticket. Due...
Through Gotogate, I purchased round-trip tickets for two people from Athens to Rome under reservation number 1115-686-278. On January 24, 2026, at approximately 8:26 p.m., $467 was charged to my account, yet my reservation was canceled without any explanation. After the cancellation, I attempted to...
I purchased a ticket through Gotogate for a December 3 Istanbul–Tokyo flight with China Southern Airlines. The flight was later canceled by the airline. Although China Southern informed me by email that the refund had been processed back to the Gotogate channel, Gotogate claims they have not receive...
On January 15, 2026, during a flight reservation I made through Gotogate, I approved a payment of $1,937 on the 3D Secure verification screen. However, after the transaction, when I checked my bank statement, I saw that $1,998 had been charged to my card. This means there is a $61 difference between...
On January 10, 2026, I purchased a Qatar Airways ticket through Gotogate for $1,285. However, when I checked my credit card statement, I saw that $1,345 had been charged to my account. There is a significant difference between the amount shown and approved on the confirmation screen and the amount a...
On May 24, 2025, I purchased a Flypgs (Pegasus Airlines) flight ticket through Gotogate. Although the total price displayed was $349, $360 was charged to my Yapı Kredi account. Even though I did not approve any additional services, deductions, or extra fees, I was charged more than the listed amount...
On December 13, 2025, the Gotogate website displayed a total ticket price of $1,151, including all taxes and fees. I completed the payment using my Halkbank card. When I checked my card activity on Monday, December 15, 2025, I saw that $1,198 had been charged by placing my account into a negative ba...
On May 10, 2025, I purchased two tickets from Gotogate for the Istanbul–Phuket flight operated by Etihad Airways, scheduled for November 7–17, 2025. At the time of booking, the 25 kg checked baggage allowance was not included in the ticket price, so we paid an additional baggage fee of ₺6,100.04 for...
I’m experiencing a serious issue with my flight ticket purchased through Go to Gate, associated with order number 1037-658-992. During the purchase process, I paid an extra fee to make the ticket refundable in case of a visa denial. Unfortunately, my UK visa application was rejected, so I wanted to ...
On October 13, I submitted a refund request for my flight ticket with order number 1096-461-864. I was informed that, after deducting the service fee of $41, the remaining balance would be refunded to my bank account within 15 days. However, despite the time that has passed, I still haven’t received...
I purchased a flight ticket through Go to Gate for my Etihad Airways flight EY545 on November 16, which was from Phuket to Abu Dhabi with a connecting flight. My flight time was changed twice, and the layover at the connecting airport increased to 8 hours. During this process, I received two separa...
On October 25 at around 5:50 PM I attempted to purchase a ticket via GoToGate for a Bodrum-London flight. Initially the ticket price showed as $945, but when I proceeded to the payment stage the price automatically increased to $1,351 without any warning or explanation. I had to cancel the transacti...
I purchased a plane ticket from Etihad Air through GoToGate under reservation number 1090-339-408 for a flight on November 7, 2025. However, due to a system error, the same name was entered twice, causing an extra passenger to appear on the ticket. I’ve been trying to fix this issue for three days. ...
On October 10, I purchased plane tickets through GoToGate with China Eastern Airlines for five people, totaling $3,190. On the morning of October 11, I realized I had booked the wrong tickets and submitted a cancellation request within 24 hours. Because the change fee was extremely high, I chose to ...
On October 9, 2025, I attempted to purchase a connecting flight ticket from Sofia to Turkey through the GoToGate website. Immediately after making the payment, the site crashed, and I did not receive any reservation number or confirmation message. However, when I checked my bank account, I saw that ...
I purchased a flight ticket online through GoToGate, but the passenger’s first name was entered incorrectly — it should have been “Guln***”, but it was mistakenly written as “Gu*”. My reservation/PNR number is 2352277982142. As soon as I noticed the error, I immediately contacted customer service —...
We purchased round-trip tickets through GoToGate for an AirAsia flight from Denpasar to Singapore as part of a multi-flight booking. We paid a total of $426 for the trip. About three weeks ago, GoToGate informed us that the flight had been canceled and asked us to choose an alternative flight. We pa...
I purchased an Air China round-trip ticket (Istanbul–Tokyo / Tokyo–Istanbul) through GoToGate, paying extra for a flexible ticket and an extra flexibility package. I wanted to move my March 2026 trip to November 2025. Since 6:00 a.m. today, I’ve been trying to make this change, but when I attempt it...
I requested a refund from Gotogate on June 27, 2025, after my flight was canceled due to a schedule change by the airline. It’s been over a month, and I have received no refund and no proper update. I have contacted their customer support multiple times with no resolution. This is unacceptable, and ...
I booked my flight with China Southern Airlines through Gotogate, and this is now the second time my flight has been canceled without warning. When I contacted customer service, I was told that the airline has the right to cancel flights even just one hour before departure. How is that acceptable? ...
On April 9, 2025, I purchased a flight ticket from Amsterdam to Kuala Lumpur to Jakarta through Gotogate.com. On the same day, I went to Sabiha Gökçen Airport but was unable to fly due to a visa issue. I immediately called Gotogate for help. A male representative initially answered and said he could...
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
I booked flexible tickets through Gotogate for an international vacation, expecting to make changes if needed—that’s why I paid extra in the first place. Now that I actually need to change my travel dates, I’m being hit with "airline fees" that are even higher than the original ticket prices. I pai...
I canceled my ticket through Gotogate on June 26, and as of today—13 days later—I still haven’t received any refund. Their customer service keeps giving me conflicting answers. One agent told me the refund was issued on July 1, but no funds have reached my bank account. I'm constantly checking, and ...