I purchased flight tickets through Gotogate for March 18 and March 20, 2026, with reservation number 1113-308-170, payin...g a total of $969. When I later tried to cancel my reservations, the company stated that no refund would be issued and completely blocked the process. Since March 17, I have conta
I purchased a ticket through Go To Gate for an EgyptAir flight from Doha to Cairo on 28/02/2026 at 13:45, with ticket nu...mber 0779553354010, issued in the name of passenger TUKA A***. The ticket was paid by credit card in the name of HASAN A***, and the contact details used in the booking are phone n
"The refund was processed, thank you."
On March 17, 2026, we purchased two flexible flight tickets through Gotogat...e for a trip from Istanbul to Tajikistan with Somon Air, paying a total of
I purchased a flight ticket for June 24 from Cairo to Istanbul through Gotogate, which redirected me from Skyscanner, fo...r $547 with AJet. My original departure time was 4:20 AM, but AJet changed it to 3:10 AM. Due to this change, my connecting flight in Istanbul is completely disrupted, and I can no
Order 1058-898-360 I purchased a Swiss Air flight ticket through Gotogate in June 2025 for travel on 30.12.2025 on the C...airo–London route, with a total cost of approximately 1000. Due to a bereavement, the flight had to be cancelled, and I therefore requested a refund from Gotogate. As part of this
I purchased a return flight ticket from Vilnius to Dubai through Gotogate, under Finnair, with Gotogate reference 88E572... and Finnair confirmation number 88FCZ9. The return flight was scheduled to take place on 6 March 2026. On 4 March 2026, I received an email from Gotogate informing me of a change
In November, I purchased round-trip tickets to Tokyo for March 12 with China Southern Airlines through Gotogate for myse...lf and my daughter. At the beginning of January, I noticed that there was a one-letter typo in my last name, and around January 9, I immediately contacted Gotogate to request a cor
I purchased an airline ticket through Gotogate and additionally paid for the “refundable ticket” service. During the pur...chase process and in the confirmation emails sent to me, it was clearly stated that 90% of the ticket price would be refunded in case of cancellation, and based on this information
I purchased an additional “refundable ticket” service for a flight ticket I bought through Gotogate. During the purchase... process and in the emails sent to me, it was clearly stated that 90% of the ticket price would be refunded in case of cancellation. Due to my visa process, I canceled my ticket (r
I purchased round-trip tickets for two people with China Southern Airlines for my May 14 Istanbul–Osaka flight (with a l...ayover in Beijing) and Tokyo–Istanbul return flight (with a layover in Guangzhou), under order number 1108-914-242, for a total of $3,449. The airline canceled our flight without p
Through the Gotogate website, I purchased round-trip Ajet flight tickets for February 14, 2026, and February 16, 2026, u...nder order number 1116-396-413, with a “cancelable option,” for a total of $442. When I attempted to cancel the ticket, I was told that the 24-hour cancellation window had expired
I purchased flight tickets via the Gotogate website for a Pegasus Airlines flight from Kuwait to Istanbul, with order nu...mber 1110-943-051, on 27/29 January. Later, I requested a refund and was informed that there would be deductions of around 20 KWD from the amount to be refunded. However, on 4 Febr
On February 3, 2026, I purchased a flight ticket through Kiwi.com. Although I did not receive any additional approval re...quest, SMS verification, or notification during the payment process, on the night of March 4, 2026, we discovered that two separate charges had been made by Gotogate to my wife’s İ
I purchased tickets through Gotogate for myself, my wife, and my daughter for an Istanbul–Tokyo flight operated by Air C...hina with a connection in China. The China–Tokyo connecting flight was canceled by Air China. I arranged and paid for all hotel reservations, vacation leave, and everything related
I purchased tickets through Gotogate for myself, my wife, and my daughter for an Istanbul–Tokyo flight with Air China (w...ith a connection in China). The China–Tokyo connecting segment was canceled by Air China. I arranged all my hotel reservations, vacation leave, and related payments according to th
On November 14, I purchased a round-trip ticket through Gotogate for an Air China flight from Istanbul to Tokyo with a c...onnection in China. My reservation/order number is 1094-950-211. I initially scheduled my departure for December 24 and my return for January 6, and I paid $780 for the ticket. Due
Through Gotogate, I purchased round-trip tickets for two people from Athens to Rome under reservation number 1115-686-27...8. On January 24, 2026, at approximately 8:26 p.m., $467 was charged to my account, yet my reservation was canceled without any explanation. After the cancellation, I attempted to
I purchased a ticket through Gotogate for a December 3 Istanbul–Tokyo flight with China Southern Airlines. The flight wa...s later canceled by the airline. Although China Southern informed me by email that the refund had been processed back to the Gotogate channel, Gotogate claims they have not receive
On January 15, 2026, during a flight reservation I made through Gotogate, I approved a payment of $1,937 on the 3D Secur...e verification screen. However, after the transaction, when I checked my bank statement, I saw that $1,998 had been charged to my card. This means there is a $61 difference between
On January 10, 2026, I purchased a Qatar Airways ticket through Gotogate for $1,285. However, when I checked my credit c...ard statement, I saw that $1,345 had been charged to my account. There is a significant difference between the amount shown and approved on the confirmation screen and the amount a
On May 24, 2025, I purchased a Flypgs (Pegasus Airlines) flight ticket through Gotogate. Although the total price displa...yed was $349, $360 was charged to my Yapı Kredi account. Even though I did not approve any additional services, deductions, or extra fees, I was charged more than the listed amount
On December 13, 2025, the Gotogate website displayed a total ticket price of $1,151, including all taxes and fees. I com...pleted the payment using my Halkbank card. When I checked my card activity on Monday, December 15, 2025, I saw that $1,198 had been charged by placing my account into a negative ba
On May 10, 2025, I purchased two tickets from Gotogate for the Istanbul–Phuket flight operated by Etihad Airways, schedu...led for November 7–17, 2025. At the time of booking, the 25 kg checked baggage allowance was not included in the ticket price, so we paid an additional baggage fee of ₺6,100.04 for
I’m experiencing a serious issue with my flight ticket purchased through Go to Gate, associated with order number 1037-6...58-992. During the purchase process, I paid an extra fee to make the ticket refundable in case of a visa denial. Unfortunately, my UK visa application was rejected, so I wanted to
