GoToGate customer service ignores me, how can I escalate this issue?

I’m experiencing a serious issue with my flight ticket purchased through Go to Gate, associated with order number 1037-658-992. During the purchase process, I paid an extra fee to make the ticket refundable in case of a visa denial. Unfortunately, my UK visa application was rejected, so I wanted to ...

I purchased a flight ticket through Go to Gate for my Etihad Airways flight EY545 on November 16, which was from Phuket to Abu Dhabi with a connecting flight. My flight time was changed twice, and the layover at the connecting airport increased to 8 hours. During this process, I received two separa...

I requested a refund from Gotogate on June 27, 2025, after my flight was canceled due to a schedule change by the airline. It’s been over a month, and I have received no refund and no proper update. I have contacted their customer support multiple times with no resolution. This is unacceptable, and ...

I booked my flight with China Southern Airlines through Gotogate, and this is now the second time my flight has been canceled without warning. When I contacted customer service, I was told that the airline has the right to cancel flights even just one hour before departure. How is that acceptable? ...

On April 9, 2025, I purchased a flight ticket from Amsterdam to Kuala Lumpur to Jakarta through Gotogate.com. On the same day, I went to Sabiha Gökçen Airport but was unable to fly due to a visa issue. I immediately called Gotogate for help. A male representative initially answered and said he could...

On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...

I canceled my ticket through Gotogate on June 26, and as of today—13 days later—I still haven’t received any refund. Their customer service keeps giving me conflicting answers. One agent told me the refund was issued on July 1, but no funds have reached my bank account. I'm constantly checking, and ...

On July 3, 2025, we were scheduled to fly from Sabiha Gökçen to Baku at 13:25 with my 3-year-old daughter. However, we were denied boarding because her national ID did not include a photo. This requirement was never communicated to us during booking or by the airline in advance. At the airport, we ...

Five days before my scheduled flight, GoToGate informed me that the flight time had been changed. While I understand that schedule adjustments can happen, what’s unacceptable is that when I tried to select a different available time, GoToGate demanded an additional fee—despite the fact that passenge...

I booked a flight to Rome through GoToGate, and the system clearly stated that I had a total of 60 kg of checked baggage allowance—20 kg per passenger for three people. I even contacted GoToGate multiple times to confirm this information, and they reassured me each time that the baggage was included...

I tried to cancel my Cidde–Istanbul flight, which I had booked through GoToGate.com (Order No: 1052-971-112). However, the process turned into a nightmare. GoToGate told me to contact the airline directly, while the airline insisted that any cancellation had to go through the agency. I called both ...

I booked a round-trip ticket from Istanbul to Dubai through Gotogate, but due to a short-term visa issue, I couldn’t travel on the planned dates. Once the problem was resolved, I immediately contacted Gotogate to either reschedule the flight or convert it into a travel voucher for future use. But co...

On March 2, 2025, I booked a round-trip ticket to Phuket, Thailand through the agency Gotogate, under order number 1050-989-833. Unfortunately, the outbound flight was canceled due to a schedule change made by IndiGo Airlines (PNR: I2S9TM). According to the airline, they processed the full refund of...

I booked a Turkish Airlines flight through Gotogate (Order No: 1053-125-508) for travel from June 5 to June 9, 2025. Due to my short-term visa, I needed to change the travel dates. However, Gotogate did not assist me with a date change when I reached out in March—just weeks after purchasing the tick...

I purchased international connecting flights through Gotogate and selected flexible tickets specifically to ensure I could cancel or modify my plans if needed. Unfortunately, my travel had to be canceled, so I reached out to Gotogate to either change or cancel my tickets. To my shock, I received zer...

I purchased a Seul–Tokyo flight through Gotogate for April 13, operated by Jinair, paying around ₺10,000 for two passengers. Unfortunately, due to issues caused by Gotogate, my entire travel plan was ruined. When I tried to cancel the tickets, Gotogate’s customer service informed me that they would ...

I purchased a flight ticket through Gotogate’s website, but due to weather conditions the airline changed the flight schedule. Since the new date did not work for me, I contacted Gotogate to request a date change. I have now called at least 10 times, and every time I am told “we will fix it and get ...

I booked a flight ticket worth ₺32,700 through Gotogate, and what happened afterwards is completely unacceptable. When I reached out to Gotogate customer service, I simply asked a question about my ticket. Instead of providing a clear answer, the representative responded in a confusing way, and duri...