GoToGate customer service ignores me, how can I escalate this issue?

GoToGate's travel terms and conditions have a part called "Complaints" where you can file a formal complaint if their customer service is not responding to you.

To do this, you need to send them information about your booking, a description of the problem, and any supporting proof, like chat logs or emails. This helps make a written record that they can't ignore.

If the problem isn't fixed, file a report with Xolvie to take things to the next level.