I purchased Air Seychelles tickets to Mauritius through Gotogate for a total of 1798 PLN, with the flight scheduled for 14 March 2026. Due to the war situation in the Persian Gulf, I was not able to reach Mauritius and could not use my flight. I contacted the airline directly about a refund, and Air Seychelles confirmed that they sent my refund to Gotogate on 23 March 2026. Despite this, I have still not received the money back from Gotogate. My booking references are 1112-669-836 and DZZJLZ, and I made the purchase from Poland via bank transfer. I request that my refund of 1798 PLN, which Air Seychelles has already forwarded to Gotogate, be processed and paid back to me without any further delay, and that I be informed in writing once the refund has been completed.
We purchased round-trip flight tickets through Gotogate with SunExpress for travel to Dubai, departing on March 19, 2026, and returning on March 23, 2026. We bought the tickets in February and paid a total of $2,813 using my credit card. However, despite the flights being canceled due to the war, th...
I purchased a ticket through GotoGate for a Pegasus Airlines flight from Kayseri to Riyadh for a total of SAR 2,900. Due to a cancellation, I requested a refund on 13 March 2026, and on 23 March 2026, I received only SAR 53 back to my account, which is approximately 2% of the total amount I paid. Go...
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
I purchased flight tickets through Gotogate for March 18 and March 20, 2026, with reservation number 1113-308-170, paying a total of $969. When I later tried to cancel my reservations, the company stated that no refund would be issued and completely blocked the process. Since March 17, I have conta...
On March 2, 2025, I booked a round-trip ticket to Phuket, Thailand through the agency Gotogate, under order number 1050-989-833. Unfortunately, the outbound flight was canceled due to a schedule change made by IndiGo Airlines (PNR: I2S9TM). According to the airline, they processed the full refund of...
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