Gotogate Cancels Flight Without Offering Alternative and Forces Rebooking

Seda
March 27 8:16 PM29

About a month ago, I purchased a round-trip flight ticket through Gotogate for travel to Türkiye, departing on March 25 and returning on April 14. I paid a total of £926. However, about five days before the flight, Gotogate canceled my ticket without offering any alternative flight options—only a cancellation option was provided.

Since no alternative flights were offered, I was forced to purchase a new ticket for £1,100 in order to travel to Türkiye. This time, I could not even find tickets for my preferred dates. As a result, I had to pay a higher price and was unable to travel on my planned dates, which caused me significant inconvenience.

My reservation number is 564-********41. I request a full refund of the £926 I paid and that my situation be taken into consideration.

Seda
Seda
April 3 8:42 PM

Gotogate cancelled my ticket, did not offer a new flight option, and did not contact me. I paid £926, then paid an additional £1,100 for a new ticket, but I have not received a refund. This situation has seriously disadvantaged me.

Comments

Similar Complaints

Gotogate and Air China Canceled My Flight After I Paid $1,130

Hediye
Hediye
Gotogate
January 30 12:30 AM48

On November 14, I purchased a round-trip ticket through Gotogate for an Air China flight from Istanbul to Tokyo with a c...

Gotogate Refuses Refund After Ticket Cancellation Request

Tahir
March 19 5:08 PM32

I purchased flight tickets through Gotogate for March 18 and March 20, 2026, with reservation number 1113-308-170, payin...

1

Gotogate Refund Voucher Balance Invalid After 90% Refund

Sermen
Sermen
Gotogate
February 25 4:52 PM57

I purchased an airline ticket through Gotogate and additionally paid for the “refundable ticket” service. During the pur...