I purchased a return flight ticket from Vilnius to Dubai through Gotogate, under Finnair, with Gotogate reference 88E572 and Finnair confirmation number 88FCZ9. The return flight was scheduled to take place on 6 March 2026. On 4 March 2026, I received an email from Gotogate informing me of a change and offering an alternative route via London Heathrow Airport. The only alternative offered required me to travel through the UK and therefore apply for an ETA. This ETA application cost me 100 GBP. As the routing and schedule also forced me to stay overnight, I additionally had to book accommodation, which cost me around 206.13 AED. I accepted this alternative in order to be able to travel, but I find it unacceptable that the solution provided by Gotogate resulted in significant extra costs for me. I contacted both Gotogate and Finnair customer service regarding these additional expenses and asked for a refund, but I was told that they cannot refund anything because they claim it was my own mistake not to know about the ETA requirement for entering the UK. In my view, this situation arose due to insufficient information and the way the alternative route was offered, and it directly caused me to miss my original flight and bear extra costs. I request that Gotogate provide at least partial compensation for the ETA fee and the accommodation expense, or another fair amount that reflects the financial loss and inconvenience I experienced because of this forced rerouting and lack of clear information.
On January 10, 2026, I purchased a Qatar Airways ticket through Gotogate for $1,285. However, when I checked my credit card statement, I saw that $1,345 had been charged to my account. There is a significant difference between the amount shown and approved on the confirmation screen and the amount a...
I purchased an airline ticket through Gotogate and additionally paid for the “refundable ticket” service. During the purchase process and in the confirmation emails sent to me, it was clearly stated that 90% of the ticket price would be refunded in case of cancellation, and based on this information...
I booked my flight through Gotogate. The operating airline (Mongolian Airlines) changed the travel date and confirmed in writing that this schedule change gives me the right to cancel with a full refund. That part is clear and undisputed. What is not acceptable is Gotogate’s response. Each time I c...
I had an awful experience with Gotogate involving a flight schedule change and hidden charges. They moved my flight 12 hours earlier than originally booked, but instead of notifying me at my actual email address, they sent the change to a fake email address they apparently made up using just my firs...
I purchased a flexible ticket from Gotogate for my return flight, paying an additional fee specifically to have the option of changing my travel date without issues. On their website, the description clearly states: “Flexible (rebookable) Ticket allows you to change your flight regardless of the air...
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