I purchased tickets through Gotogate for myself, my wife, and my daughter for an Istanbul–Tokyo flight with Air China (with a connection in China). The China–Tokyo connecting segment was canceled by Air China. I arranged all my hotel reservations, vacation leave, and related payments according to these travel dates. I contacted the intermediary company, Gotogate, but they were not helpful in any way. They shifted the responsibility directly to the airline.
They told me that there is no representative in Turkey and that I would need to speak with an overseas representative in a foreign language. Since I do not speak English, I was unable to communicate. My son, who speaks English, tried to speak with them but was unable to get a resolution. My cousins, who are traveling with us, purchased the same flight through a different agency. That company provided them with an alternative connecting flight without forcing them or demanding additional payment. However, Gotogate has not done the same. Instead, the overseas representative demanded additional payment to offer another connecting flight.
Dear Sir or Madam, please resolve my grievance. Otherwise, I will be forced to initiate legal action. When acting as an intermediary and collecting payment, everything worked smoothly — but when it comes to resolving the issue, there is no support. Gotogate has been a major disappointment.
I purchased tickets through Gotogate for myself, my wife, and my daughter for an Istanbul–Tokyo flight operated by Air China with a connection in China. The China–Tokyo connecting flight was canceled by Air China. I arranged and paid for all hotel reservations, vacation leave, and everything related...
On November 14, I purchased a round-trip ticket through Gotogate for an Air China flight from Istanbul to Tokyo with a connection in China. My reservation/order number is 1094-950-211. I initially scheduled my departure for December 24 and my return for January 6, and I paid $780 for the ticket. Due...
I purchased a ticket through Gotogate for a December 3 Istanbul–Tokyo flight with China Southern Airlines. The flight was later canceled by the airline. Although China Southern informed me by email that the refund had been processed back to the Gotogate channel, Gotogate claims they have not receive...
I booked my trip through Gotogate, with segments operated by Turkish Airlines and GOL Linhas Aéreas. The airlines notified me that the flight dates were changed, and after speaking directly with them I was told I’m entitled to cancel and receive a full refund due to the involuntary schedule change. ...
I purchased international connecting flights through Gotogate and selected flexible tickets specifically to ensure I could cancel or modify my plans if needed. Unfortunately, my travel had to be canceled, so I reached out to Gotogate to either change or cancel my tickets. To my shock, I received zer...
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