I purchased flight tickets via the Gotogate website for a Pegasus Airlines flight from Kuwait to Istanbul, with order number 1110-943-051, on 27/29 January. Later, I requested a refund and was informed that there would be deductions of around 20 KWD from the amount to be refunded. However, on 4 February, I received only 5 KWD back, which is far below what I was expecting based on the stated deductions. I contacted Gotogate customer service about this issue, but I did not receive any clear explanation as to why such a low amount was refunded or how the deductions were calculated. I still do not understand how my refund has been reduced to only 5 KWD. I request that Gotogate provide a detailed written explanation of all deductions applied to my refund for this booking and pay the missing amount that should rightfully be refunded to me, according to the stated deduction of about 20 KWD.
For my trip under order number 1050-682-714, I had to cancel the ticket for my child under the age of 2. I personally contacted Pegasus Airlines and successfully processed the cancellation. Pegasus refunded a total of €42 for the infant ticket. However, GoToGate only informed me via email that they...
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
I booked a Turkish Airlines flight through Gotogate (Order No: 1053-125-508) for travel from June 5 to June 9, 2025. Due to my short-term visa, I needed to change the travel dates. However, Gotogate did not assist me with a date change when I reached out in March—just weeks after purchasing the tick...
I purchased an international flight ticket through Gotogate, and on the day of the transaction, I was charged ₺15,320—this is also the exact amount listed in the confirmation email I received. However, when I checked my credit card statement today, I saw that a total of ₺15,974 had been charged to m...
On May 10, 2025, I purchased two tickets from Gotogate for the Istanbul–Phuket flight operated by Etihad Airways, scheduled for November 7–17, 2025. At the time of booking, the 25 kg checked baggage allowance was not included in the ticket price, so we paid an additional baggage fee of ₺6,100.04 for...
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