I purchased Air India return tickets through Gotogate for three passengers, for travel from Riyadh to Goa and back, with the planned journey between 14 March and 27 March. The Riyadh–Mumbai segment of our trip was disrupted and the airline cancelled the flight, so we were unable to travel at all. Since it was the airline that cancelled the flight, I requested a refund for the full ticket amount for all three passengers. It has now been 13 days, but I have not received any update, clear information, or correspondence from Gotogate or Air India about the status of this refund. During this period I contacted customer service many times and raised cases, but I still do not have a resolution or even a proper status update. I request that the full amount paid for the tickets for three passengers be refunded to my original payment method as soon as possible, since the cancellation was made by the airline and we could not use the tickets at all. I also expect a clear written confirmation of the refund and an explanation for the delay and lack of communication.
We purchased round-trip tickets through GoToGate for an AirAsia flight from Denpasar to Singapore as part of a multi-flight booking. We paid a total of $426 for the trip. About three weeks ago, GoToGate informed us that the flight had been canceled and asked us to choose an alternative flight. We pa...
On March 2, 2025, I booked a round-trip ticket to Phuket, Thailand through the agency Gotogate, under order number 1050-989-833. Unfortunately, the outbound flight was canceled due to a schedule change made by IndiGo Airlines (PNR: I2S9TM). According to the airline, they processed the full refund of...
I canceled my ticket through Gotogate on June 26, and as of today—13 days later—I still haven’t received any refund. Their customer service keeps giving me conflicting answers. One agent told me the refund was issued on July 1, but no funds have reached my bank account. I'm constantly checking, and ...
I purchased a Seul–Tokyo flight through Gotogate for April 13, operated by Jinair, paying around ₺10,000 for two passengers. Unfortunately, due to issues caused by Gotogate, my entire travel plan was ruined. When I tried to cancel the tickets, Gotogate’s customer service informed me that they would ...
I purchased a flight ticket through Gotogate’s website, but due to weather conditions the airline changed the flight schedule. Since the new date did not work for me, I contacted Gotogate to request a date change. I have now called at least 10 times, and every time I am told “we will fix it and get ...
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