I am the owner of a 2022 Ford Focus Sedan and my vehicle has a persistent headlight fogging issue. Whenever the weather ...is cold, the headlights fog up whether the vehicle is running or parked. This situation reduces my field of vision while driving and creates a serious safety risk that may cause an
I purchased my 2023 Ford Puma ST-Line from İzmir Ford Çetaş dealership, and about six months after taking delivery of th...e vehicle, I began experiencing problems with the sunroof. The sunroof has had issues since the day I received the car, and although these problems are documented in the service re
All of the maintenance on my 2020 Ford Kuga 1.5 EcoBlue has been performed at Ford authorized service centers to date. A...bout a year ago, the sunroof motor in my vehicle was replaced under the Ford 365 warranty by an authorized service facility. On January 15, 2026, at 39,000 km (~24,000 miles), the
I received my 2024 Ford Transit 350L Van as a brand-new vehicle. However, from the very first moment I picked up the veh...icle, I encountered an oil-burning problem. The issue has been ongoing continuously. I applied to the authorized service center and also contacted Ford customer service, but no sol
I have been experiencing an FSA FEM module update issue with my 2024 Ford Tourneo Connect for about nine months. My vehi...cle’s license plate is 48 AUT 911, and I live in Marmaris. When the problem first appeared, I contacted the authorized Ford service center Helvacıoğlu in Muğla, but they couldn’t p
I bought a 0 km Ford Puma 1 year ago from authorised service and the driver window keys broke on their own, along with s...ome chrome parts. I went to Ford service and explained the problem, only requesting that the driver window key controller be replaced under warranty, but Otokoç Ford service said t
I am the owner of a 2020 Ford Kuga 1.5 Ecoblue Titanium. I purchased my vehicle approximately one year ago, and it curre...ntly has 78,000 kilometers on it. About a month ago, I noticed a noise coming from the timing chain in my vehicle. Based on my research and information gathered from user forums, i
In December 2024, I purchased a Ford Kuga from Ford Çetaş in Manisa, Turkey. As of June 2025, my vehicle has started dis...playing an engine coolant warning. Although this vehicle is capable of reaching speeds of 240 km/h, the warning appears at speeds of only 100-110 km/h. I took the car back to the d
I took my Ford Focus, license plate 06 DFY 8**, chassis number WF0MXXGCHMLK89***, to authorised service (İzmir Çetaş) on... June 11, 2025, for routine maintenance. During the service, they identified an oil leak from the upper cover, which I approved for repair. Since the upper cover would be opened, I
In September 2024, I had the flywheel replacement and annual maintenance of my vehicle done at the authorized Ford Çetaş... service. Because I used their service, they offered a complimentary "Ford 360" warranty, which they claimed would cover any mechanical failure, including parts and labor, for one
I am the owner of a Ford Kuga ST-Line 1.5 Ecoblue diesel vehicle, released on 23.12.2020. My car has only 59,000 km on i...t, and all maintenance has been carried out at authorized service centers. The issue is that my vehicle’s warranty expired in January. Before the warranty ended, I took the car twi
Yesterday, while shifting my Ford Mondeo into park and preparing to exit the vehicle, I noticed it started to move on it...s own. I quickly got back inside, pulled the brake, and managed to stop it. The car remained in gear, so I opened the hood to investigate and found that the transmission cable had
I purchased a brand-new Ford Puma from the İzmir Ford Cetaş dealership on May 31, 2024. Since it was my first time buyin...g a brand-new car, I didn’t examine it thoroughly. About a month later, I noticed misaligned door trims, evidence that the door hinges had been readjusted after factory painting—re
"After a 2,400 km, 2-month service ordeal with the brand new car we bought, our problems were resolved. The fan was replaced (we were lucky to have an experienced mechanic who managed to change it without removing the front console), and other repairs (such as a loosened pipe, etc.) were carried out. Currently, aside from some plastic noises, there are no major issues left with the vehicle. I will mention those at the next maintenance. Ford Turkey was very attentive. However, they have not called so far after the repair. Thank you..."
I bought my 2023 model Ford Focus diesel vehicle from Adana Ford Otokoç in May 2024. Although it has only 9300 km mileag...e, the “engine oil change required” warning appeared for the second time. The first oil change was done at 5373 km, and I was told it was due to time, not oil degradation. However,
Our company has approximately 150 vehicles maintained exclusively at Ford service centers without any external intervent...ion. One of our Ford Focus vehicles has developed an engine fault, and although the service center itself confirmed that it was not due to user error, we are being presented with a
I have a 2020 model Ford Focus that has been maintained by an authorized service and is still under warranty. On Novembe...r 6, 2024, it suddenly broke down in the middle of heavy evening traffic on the E-5 road. I was left stranded with my wife and children. I had to pay for a tow truck out of my own
"Thank you very much for your interest and attention, you resolved my issue very quickly. I wish success to everyone who contributed. I am eagerly awaiting the 2025 model of the upcoming Transit, and I will be the first person to place an order when it arrives. Best regards."
I own a new 2023 Ford Transit. Unfortunately, I've encountered a problem w...ith the step. The dealership said it needs to be replaced under warranty, w
Sivas Otokurt Service took my vehicle out of the test without adding water to the engine, causing the gasket to burn. No...ticing this, they added antifreeze to the hot engine, causing the cylinder head to crack. The owner of the company said that he would cover my loss and delivered the vehicle, claim
I purchased a 2020 Ford Focus 1.5 EcoBlue with 43,500 miles on January 8, 2024. On April 29, 2024, I took it to Ford Tan...oto dealership in Ankara for routine maintenance at 49,400 miles. Post-service, they reported oil leaks from the camshaft cover and oil pan plugs, plus a water leak from the water
"During the engine replacement, the employees of Ford Otosan and Bursa Sönmez Koç service; with the helpfulness and interest shown by Mr. Mete and the Technical Service Manager, they repaired my vehicle with a very good discount. They provided a replacement vehicle for 2 months. I extend my thanks to them."
I am the owner of a Ford 1.0 Ecoboost vehicle. Despite regular servicing, m...y car experienced a complete engine failure at 8 years and 116,000 km. The
Between 2014 and 2019, Ford Mondeo and Kuga vehicles equipped with the 1.5 Ecoboost engine were manufactured with defect...ive engine cylinder blocks. Ford acknowledged this issue and issued a technical service bulletin, initiating a recall for free block replacements at authorized service centers. How
