I am the owner of a Ford Kuga ST-Line 1.5 Ecoblue diesel vehicle, released on 23.12.2020. My car has only 59,000 km on it, and all maintenance has been carried out at authorized service centers. The issue is that my vehicle’s warranty expired in January. Before the warranty ended, I took the car twice to the authorized service due to a noise coming from the engine, but they told me the vehicle was operating normally. About four months later, on 10.05.2025, I took it to another authorized service for routine maintenance, where the same noise was evaluated again. The technicians found that due to a manufacturing defect, the camshaft chain was 8 cm instead of the required 7 cm, and said that if the warranty were still valid, the part would be replaced for free. Now, however, they are demanding a very high fee from me. No goodwill warranty was applied. Passing a manufacturing defect onto the customer is a poor and unfair practice. I find the attitude of both dealerships negative and feel that I’ve been wronged by your authorized service. It deeply upsets me to receive such treatment for a car I bought with great financial effort. I even convinced my father to buy a brand-new Kuga last month—now I regret that decision. I request that this issue, which is not caused by me, be resolved under warranty. Otherwise, I will take all necessary legal action.
I am the owner of a 2020 Ford Kuga 1.5 Ecoblue Titanium. I purchased my vehicle approximately one year ago, and it currently has 78,000 kilometers on it. About a month ago, I noticed a noise coming from the timing chain in my vehicle. Based on my research and information gathered from user forums, i...
I have a 2020 model Ford Kuga, and I'm very unhappy with it; it seems to be constantly stuck at the service center. When I brought my vehicle in for service because of problems with exhaust emissions, I ended up spending approximately ₺4,000 on cleaning. Unfortunately, after just a month, the engine...
I purchased a 2020 Ford Focus 1.5 EcoBlue with 43,500 miles on January 8, 2024. On April 29, 2024, I took it to Ford Tanoto dealership in Ankara for routine maintenance at 49,400 miles. Post-service, they reported oil leaks from the camshaft cover and oil pan plugs, plus a water leak from the water ...
I bought my 2024 Ford Kuga brand new, and since the day I purchased it, it hasn’t left the service center. The car starts to vibrate after reaching 120 km/h. I took it to an authorized service center where they initially said the wheel balance was off, made adjustments, and returned the car, but the...
I took my Ford Focus, license plate 06 DFY 8**, chassis number WF0MXXGCHMLK89***, to authorised service (İzmir Çetaş) on June 11, 2025, for routine maintenance. During the service, they identified an oil leak from the upper cover, which I approved for repair. Since the upper cover would be opened, I...
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