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Ford Refused to Cover Camshaft Chain Defect on My Kuga ST Line Under Warranty

May 20, 2025 9:05 AM138

I am the owner of a Ford Kuga ST-Line 1.5 Ecoblue diesel vehicle, released on 23.12.2020. My car has only 59,000 km on it, and all maintenance has been carried out at authorized service centers. The issue is that my vehicle’s warranty expired in January. Before the warranty ended, I took the car twice to the authorized service due to a noise coming from the engine, but they told me the vehicle was operating normally. About four months later, on 10.05.2025, I took it to another authorized service for routine maintenance, where the same noise was evaluated again. The technicians found that due to a manufacturing defect, the camshaft chain was 8 cm instead of the required 7 cm, and said that if the warranty were still valid, the part would be replaced for free. Now, however, they are demanding a very high fee from me. No goodwill warranty was applied. Passing a manufacturing defect onto the customer is a poor and unfair practice. I find the attitude of both dealerships negative and feel that I’ve been wronged by your authorized service. It deeply upsets me to receive such treatment for a car I bought with great financial effort. I even convinced my father to buy a brand-new Kuga last month—now I regret that decision. I request that this issue, which is not caused by me, be resolved under warranty. Otherwise, I will take all necessary legal action.

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