I am the owner of a 2022 Ford Focus Sedan and my vehicle has a persistent headlight fogging issue. Whenever the weather is cold, the headlights fog up whether the vehicle is running or parked. This situation reduces my field of vision while driving and creates a serious safety risk that may cause an accident. I recently took my vehicle to the Ford ASF authorized service. The service stated that this situation is normal and no action was taken. However, I do not find it acceptable that a vehicle’s headlights, which directly affect driving safety, fog up in this way and that this is described as normal. In a possible accident caused by reduced visibility due to headlight fogging, I see Ford as responsible. I request that the headlight fogging problem in my vehicle be resolved under warranty in a permanent way, such as headlight replacement or another technical intervention, and that all necessary actions be taken to eliminate the safety risk. If Ford maintains the position that “there is no problem,” I also request a written statement clearly indicating that they accept responsibility in the event of any accident or negative situation caused by this issue.
Subject: Headlight interior water accumulation – request for replacement under warranty
In my 2022 model Ford Focus, there is heavy fogging and water buildup inside the headlight.
As can be seen in the attached photo, this situation exceeds normal condensation levels and there is permanent moisture and droplet formation inside the headlight.
The authorized service dismissed it as "normal" and took no action. However, this is clearly a manufacturing/seal issue.
I request that the defect be remedied under warranty and, if deemed necessary, that the headlight be replaced.
Otherwise, I inform you that I will file a complaint with the Consumer Arbitration Board.
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