We purchased a 2024 Ford Focus Titanium Style on January 12, 2025, under my daughter’s disability report. From the moment we received the vehicle, we noticed serious electrical defects. I reported the issue to the Sakarya Ford Akgün dealership, where I had to wait 2 hours for a temporary fix. Unfortunately, the same issue returned within a week.
On my second visit, I waited another 4 hours, only to be told that a new part was needed. They said it might arrive from Romania or Otokoç, but couldn’t provide a concrete delivery date. The problem? The window control panel on the driver’s side, auto-folding mirrors, and all four automatic windows are malfunctioning—clearly an electrical system failure in a brand-new vehicle.
How can a zero-kilometer Ford vehicle be delivered with defects? It’s unacceptable. The dealership staff is inexperienced and unresponsive, and I feel completely neglected.
I was contacted by Ford headquarters in March after opening a formal complaint, and they promised to resolve the issue quickly. They even asked me to write a positive review on Şikayetvar once the issue was resolved. But here we are, four months later, and no one has reached out again.
I bought this car brand new and expect a flawless vehicle, not endless delays and service center runarounds. I demand Ford replace this vehicle or provide an immediate, permanent solution.
Dear Customer, Thank you for choosing our brand. We have received your application through our call center. You can convey any requests, suggestions, complaints, and satisfaction regarding our products and services to our Ford Direct line at (444 FORD) 444 36 73, 24 hours a day, 365 days a year. Best regards, Ford Otomotiv San. A.Ş. Customer Relations
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