Ford Refused to Replace My Puma Driver Window Keys Under Warranty
I bought a 0 km Ford Puma 1 year ago from authorised service and the driver window keys broke on their own, along with some chrome parts. I went to Ford service and explained the problem, only requesting that the driver window key controller be replaced under warranty, but Otokoç Ford service said they cannot replace it under warranty because they claim it is a user mistake. I reject this, as we only press the buttons with our fingers—it is not my fault, it is Ford’s fault. Please help me get my window key controller replaced under warranty.
Dear Customer, Your feedback is of great importance to us. We are sharing your comments with our relevant teams. We thank you for your interest in our brand and wish you healthy days. Kind regards, Ford Otomotiv Sanayi A.Ş.
Why aren't you getting in touch? Cracks have started to appear on the buttons of my other doors as well. Please stand behind the product you manufacture, we are paying millions, is this our fault?
While there was no response from the brand’s Romania factory or even the headquarters, my issue was resolved thanks to the attention and interest of Mr. Mete Koç from Bursa Sönmez. I would like to thank him very much.
