Ford Focus 2020 Broke Down Despite Warranty and Authorized Service Maintenance
I have a 2020 model Ford Focus that has been maintained by an authorized service and is still under warranty. On November 6, 2024, it suddenly broke down in the middle of heavy evening traffic on the E-5 road. I was left stranded with my wife and children. I had to pay for a tow truck out of my own pocket to take it to the Avcılar Kent Ford authorized service center. The car, which I bought with trust and enthusiasm, has disappointed us and seems likely to cause us financial loss as well. I researched and found out that this issue is a chronic problem, yet Ford does not take responsibility. I deeply regret buying a Ford vehicle and will not recommend this brand to anyone. The representatives I contacted are keeping me waiting instead of resolving my complaint, claiming that they need to diagnose the issue. However, the authorized service was able to call me within an hour, informing me of the problem and demanding ₺9,000 for the repair. I need to use the vehicle because of my children, but Ford representatives are acting as if this is not urgent. Since the car is now in their service, they seem unwilling to release it without payment. They even mentioned the 75,000-kilometer maintenance as an excuse, questioning my good faith as a customer. The issue with my car is a Ford-related chronic problem, and although this affects other models as well, dealers like Kent seem more interested in unfairly profiting from customers rather than providing a solution.
09.11.2024, it is now 09:10 and there has not been any minor development. For the record
09.11.2024 şu anda saat 11:50 ve herhangi bir özellikte bir gelişme olmadı. Kayıtlara geçsin
Sure! The translation of the text from Turkish to English is: "11/09/2024, it is currently 11:50, and there has been no development of any kind. Let it be recorded."
Even the Ford Company returned to the USA, but there is no response from the Ford representatives in the same country regarding my grievance. How difficult it has become to seek justice in our country these days! You stand out prominently on social platforms with your work, technological power, and team, but it all seems to be empty talk because you can't even respond to a Ford user who has been wronged, using various excuses! Your corporate integrity needs to be questioned!
Interestingly, they were able to send an SMS 4 days later!
Just as I predicted, the authorized service continues to demand fees, and a well-established company like Ford Otosan cannot assert its authority over the service it has authorized as a dealership, while openly supporting the brand user. It seems your corporate structure only goes this far!
Just as I predicted, the Authorized Service continues to demand a fee, and a well-established company like Ford Otosan is blatantly supporting the brand user and cannot control the service to which it has given dealership authority. Your institutionalism is obvious so far!
Dear Customer, Thank you for choosing our brand. We have received your application through our call center. You can convey any requests, suggestions, complaints, and satisfaction regarding our products and services to our Ford Direct line, available 24/7, 365 days a year. Sincerely, Ford Otomotiv San. A.Ş. Customer Relations
We've been waiting for this issue to be resolved since Wednesday, 6th November 2024, but no solution has been found yet! The Ford brand left us stranded right in the middle of the road, and since that day, people have been doing things in a chain-like manner, but I've come to realize that a company like Ford Otosan has no authority or power over the dealership it authorizes when it comes to capacity issues! When it comes to budget, let the customer suffer because of Ford's mistake and continue to suffer—who cares? Ford? Never again! As I say goodbye to this vehicle, I'm considering making you the star of a commercial. You've earned a nice advertisement film.
The Kent Ford service, in the name of customer satisfaction, had repaired the system that they said needed a complete replacement and decided not to charge a fee. Yes, they delivered the vehicle, but only to close the file amidst contradictions! And since it was free of charge, they forgot to deliver the vehicle clean. The IVR says, "We disinfect and clean before delivery," but that was only valid when payment was made!
