Ford Mondeo and Kuga 1.5 Ecoboost Engine Issues
Between 2014 and 2019, Ford Mondeo and Kuga vehicles equipped with the 1.5 Ecoboost engine were manufactured with defective engine cylinder blocks. Ford acknowledged this issue and issued a technical service bulletin, initiating a recall for free block replacements at authorized service centers. However, in Turkey, they are charging ₺300,000 for this service. This means they are turning their admitted manufacturing defect into an opportunity for profit. Instead of replacing the defective part at no cost, as they should, they are exploiting the situation by demanding exorbitant fees, causing undue hardship for vehicle owners. I have filed a lawsuit against Ford Otosan and Ford Otokoç.
Dear Customer, First of all, thank you for choosing Ford. Your notification has been received by us. Our Ford Otosan Solution Center representative will contact you as soon as possible. Additionally, for your questions and requests, you can receive service from our representatives. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Sincerely, Ford Otomotiv San. A.Ş. Customer Relations
Dear Valued Customer, Thank you for choosing our brand. We have received your application through our call center. For any requests, suggestions, complaints, or satisfaction regarding our products and services, you can reach our Ford Direct line, 24 hours a day, 365 days a year. Sincerely, Ford Otomotiv San. A.Ş. Customer Relations
