I purchased a brand-new Ford Puma from the İzmir Ford Cetaş dealership on May 31, 2024. Since it was my first time buying a brand-new car, I didn’t examine it thoroughly. About a month later, I noticed misaligned door trims, evidence that the door hinges had been readjusted after factory painting—revealing unpainted areas—and wrench marks on bolts. Additional issues included stains on the interior ceiling lining, water inside the rear taillights, clips popping off the side skirts, a detached door seal, rust on the transmission, occasional jolts when shifting from first gear to neutral, a loose driver’s seat, and an error message on the dashboard screen. Under warranty, the ceiling lining, dashboard screen, door seal, and side skirt were replaced. Only one piece of the left taillight assembly was approved for replacement; the right side and the remaining part were not. The rest of the issues remain unresolved. Based on my research, most of these problems are chronic and commonly reported by other owners. I have requested a vehicle replacement due to these defects and have been waiting for a response for about a month. We’ll see what solution Ford decides to offer.
On August 8, 2024, I purchased a brand-new Ford Puma from the Ankara Ford Başer dealership. However, suspecting an issue with paint peeling near the rear tail light, I had the vehicle inspected by an expert. It was revealed that the front hood's paint differed from the other parts, the hood screws h...
On May 16, 2024, I purchased a brand-new 2023 Ford Puma 1.0 Style Comfort package from Ford Görür. Upon delivery, I noticed paint peeling on the screws of the left front door. I reported this immediately, and they claimed there were no issues and suggested I get it inspected by an expert. After taki...
I purchased my Ford Puma from the Arkas dealership in İzmir in November 2024, and by the end of May, I started experiencing an issue with the FordPass connection. Since June, I have taken my car to two different service centers and contacted Ford’s customer service (Case No: FRD-4980083-F8P4). It ha...
Buyers of Ford Puma, take note! I've had this car for 6 months and I'm still paying the installments. A bird dropped on the car and stayed for three days. When we washed it, we discovered that the paint had peeled off in 10-15 places. We initially thought the car had not been properly cleaned, but u...
My 2023 Ford Active X has undergone repairs at the authorized Koç Ankara service center two months ago due to persistent noises from the upper dashboard plastic, tablet screen frame, and front panel. Unfortunately, the same issues have reoccurred. Additionally, a new squeaking noise has started comi...
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