I took my Ford Focus, license plate 06 DFY 8**, chassis number WF0MXXGCHMLK89***, to authorised service (İzmir Çetaş) on June 11, 2025, for routine maintenance. During the service, they identified an oil leak from the upper cover, which I approved for repair. Since the upper cover would be opened, I also requested a check of the timing chain to ensure there were no issues. The maintenance was completed, the upper cover was opened, some parts were replaced, and the engine was closed again. I was told there was no problem with the timing chain. However, less than a month later, on July 12, I returned to İzmir Çetaş due to a noise at idle. This time, they said the issue was with the timing chain and that it needed replacement. I expressed that ₺133,000 was too much and noted the chain had been checked during the previous service and should fall under the Ford 365 coverage. Following their consultation with you, I received a call from the service on July 17 informing me that 50% of the cost would be covered. I also learned that this part had been revised by Ford—the original 7mm chain had been replaced in later production with an 8mm version, meaning the entire set, including the upper cover, had to be replaced. If Ford is the one who installed the initial chain, discovered it was faulty, and then updated the part, why am I being made to bear the cost? Ford should have recalled the vehicle and fixed the issue at no charge, yet the burden is now on me. The date of the previous service is clearly documented, the upper cover was opened, and Ford oil was added. Now I’m being told it must be opened again. It’s unclear how thoroughly the technician inspected the chain the first time, and the part revision has only added to my expenses. Furthermore, since the upper cover will be reopened, the earlier ₺35,000 expense for that procedure will have gone to waste. In conclusion, I am filing this complaint due to both the technical and financial distress I have experienced.
I purchased a 2020 Ford Focus 1.5 EcoBlue with 43,500 miles on January 8, 2024. On April 29, 2024, I took it to Ford Tanoto dealership in Ankara for routine maintenance at 49,400 miles. Post-service, they reported oil leaks from the camshaft cover and oil pan plugs, plus a water leak from the water ...
I have a 2019 Ford Focus with 93,000 kilometers on it that I have diligently serviced at Ford-authorized centers. My most recent three services were completed at an authorized Ordu Altaş service center. My car currently has 113,000 km on it, and I hadn't replaced the timing belt because the service ...
I purchased a 2020 model 1.5 automatic diesel Ford Focus in 2023, and for the past 3-4 months, the malfunction light has been constantly on. Despite multiple visits to the authorized service, where several parts were replaced under warranty to extinguish the light, it reappeared approximately 20 day...
I am the owner of a 2020 Ford Kuga 1.5 Ecoblue Titanium. I purchased my vehicle approximately one year ago, and it currently has 78,000 kilometers on it. About a month ago, I noticed a noise coming from the timing chain in my vehicle. Based on my research and information gathered from user forums, i...
I have a 2020 model Ford Focus that has been maintained by an authorized service and is still under warranty. On November 6, 2024, it suddenly broke down in the middle of heavy evening traffic on the E-5 road. I was left stranded with my wife and children. I had to pay for a tow truck out of my own ...
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