I have been experiencing an FSA FEM module update issue with my 2024 Ford Tourneo Connect for about nine months. My vehicle’s license plate is 48 AUT 911, and I live in Marmaris. When the problem first appeared, I contacted the authorized Ford service center Helvacıoğlu in Muğla, but they couldn’t provide a solution. I then went to the service center in İzmir, but again, there was no result. For the past few days, I’ve been in Istanbul and visited several authorized service centers here as well, yet none offered a solution. When I called Ford Road Assistance, they directed me to Tepretoğulları Service, but I received no response from them either. Although my vehicle is still under warranty, none of the authorized service centers have taken concrete steps to resolve the issue. If it were a paid repair, I’m sure they would have acted immediately, but since it’s under warranty, I feel I’m being ignored. I’ve been dealing with this problem for nine months, and it has seriously affected me psychologically. I now demand that this issue be urgently resolved and that my grievance be addressed.
I purchased my Ford Puma from the Arkas dealership in İzmir in November 2024, and by the end of May, I started experiencing an issue with the FordPass connection. Since June, I have taken my car to two different service centers and contacted Ford’s customer service (Case No: FRD-4980083-F8P4). It ha...
On 24.06.2024, I purchased a new Ford Tourneo Courier from the Izmir Ford Izkar dealership. Shortly after leaving the dealership, I encountered various software errors. The next morning, I returned to the dealership, and they confirmed the software issues, taking my vehicle into service and providin...
I bought my Ford Fiesta vehicle with license plate number 61 a** 3** as new in 2020 from Kahyaogulları dealer. I bought the vehicle and the steering wheel, which is a vital part about 2000 km, failed. We said it might be luck and the steering column of the vehicle was changed under warranty. However...
I have a 2020 model Ford Focus that has been maintained by an authorized service and is still under warranty. On November 6, 2024, it suddenly broke down in the middle of heavy evening traffic on the E-5 road. I was left stranded with my wife and children. I had to pay for a tow truck out of my own ...
I bought my 2023 model Ford Focus diesel vehicle from Adana Ford Otokoç in May 2024. Although it has only 9300 km mileage, the “engine oil change required” warning appeared for the second time. The first oil change was done at 5373 km, and I was told it was due to time, not oil degradation. However,...
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