On October 7, 2025, I purchased the Estée Lauder Double Wear Mascara (Order No: 6914357336). From the first use, the mascara started flaking heavily and had an unpleasant, expired-like smell. This is highly unusual for a premium product like this and made me question its freshness and safety for use...
On September 16, I purchased an Estée Lauder Advanced Night Cleansing Gelee facial cleanser from the official Estée Lauder store on Trendyol. The product arrived, but I haven’t opened the package yet. When I checked the product through the Turkish Product Tracking System (ÜTS), I received a warning ...
On July 27, 2025, I ordered Estee Lauder Double Wear from Trendyol (Order Number: #10383072204). However, this product did not arrive in the package. I immediately contacted customer service several times and explained the situation. During our conversations, I was told that I had an open request an...
About three years ago, I purchased the Advanced Night Repair set through Trendyol and directly from Estée Lauder. During a sale period, I wanted to buy more than I needed. When I asked Estée Lauder stores about the product’s expiration date (EXP), I was told that it would not start until the cap was...
Hello, I’ve been a regular customer of Elca Kozmetik for quite some time and have never encountered a problem—until now. I recently purchased an Estée Lauder foundation, but soon after receiving it, I realized it wasn’t the right product for me and wanted to return it. I tried reaching out for a ret...
I recently placed an order through Estée Lauder’s official website and made the payment using Iyzico. While the payment was successfully deducted from my account, no order appears under my account on their site. There is no order number, no confirmation email—absolutely nothing to prove the transact...
I purchased the Estée Lauder Futurist Brightening Skincealer Concealer, trusting the brand’s reputation and claims about skin benefits. However, shortly after I started using it, I experienced serious dryness around my eyes, including both my eyelids and under-eye area. Concerned, I immediately stop...
I ordered a serum from Estée Lauder’s official store on Hepsiburada, expecting a genuine product. However, when I tried to verify the product using the PTS (Product Tracking System), the barcode did not show up at all. This is extremely alarming, especially considering how much I paid. I trusted the...
On June 24, 2025, I purchased a 3-piece Estée Lauder skincare set from the official Estée Lauder seller on Hepsiburada. While the serum included in the set is properly registered in the ÜTS (Turkey’s Product Tracking System), the other two creams are not listed in the system at all. This raises seri...
In February, I placed a bulk order through Estee Lauder’s official website. After starting to use the products, I noticed that the Eye Concentrate cream caused a severe allergic reaction around my eyes. It led to noticeable redness and irritation, making it impossible for me to continue using the pr...
I created an account on the Estee Lauder official website and ordered the Pure Color Revitalizing Crystal Balm lipstick in shade 007 Divine. However, after placing my order, I was unable to log in to my account again. Every attempt resulted in a “System Locked” error message. I also tried calling cu...
I placed an order from Estée Lauder, expecting a full-sized set, but to my disappointment, they included promotional, sample-sized products instead of the promised items. How can a global luxury brand engage in such misleading practices? This is unacceptable—I paid for a complete set, not for freeb...
On January 20, 2025, I purchased a foundation and concealer from EsteeLauder.com, expecting an authentic product. However, when I opened and used the products on February 10, 2025, they felt completely different from the ones I had previously used. To verify, I scanned the barcode using a product a...
I placed an order on Estée Lauder’s official website (through Elca Kozmetik) and was charged for the payment, yet no order was created. When I checked my order history, there was no record of my purchase. I immediately called customer service, and after a long wait, I was told that my order was not...
On February 4, I received my Estée Lauder product and used it in small amounts for two days. Despite minimal application, my skin experienced a severe reaction, including burning, dryness, peeling, and redness in multiple areas on my face. When I contacted Estée Lauder customer service, they simply...
I purchased multiple Estee Lauder products on sale, but I never opened them right away because I like to stock up. Recently, I started using them, and within two weeks, my skin developed eczema-like irritation around my nose, with flaky, peeling skin. I immediately contacted Estee Lauder customer s...
I recently purchased skincare products from Estee Lauder, but when they arrived, none of them had protective seals, safety caps, or any sign of proper packaging. The three items were in a single box, but even that lacked any protective wrapping. How am I supposed to know if these products were previ...
I placed an order for $360 worth of products from Estee Lauder, but my package hasn't arrived yet, and the tracking number 4127871025 indicates no updates. I have contacted customer service several times seeking help, but the replies have been unhelpful and dismissive. Every interaction just adds to...
I recently bought Estee Lauder products worth 6900₺ from Boyner’s online store. When I’ve purchased Estee Lauder products from other stores like Sephora, they typically include several sample products with the order. However, this time, I received no samples whatsoever. I’m disappointed and confused...
Although I have been a devoted Estée Lauder customer for years, lately I have had nothing only unsatisfactory experiences. The way my loyalty reward points are handled causes my biggest problems. Given my loyalty level, I ordered expecting a flawless transaction, but instead the points were not appl...
I have been using Estee Lauder's 'Advanced Night Repair Eye Concentrate Matrix' eye cream regularly for 7 days, purchased from the original seller. During this time, I did not use any other eye cream. On the evening of the seventh day, I couldn't believe what I saw: many small pimples, redness, itch...
I recently purchased a foundation from the Estee Lauder Online store and attempted to return it unused. However, customer service informed me that the product couldn't be returned because it had been "opened," even though I never used it. There's no external packaging on this product, so how can the...
I wanted to reset my Estee Lauder password because I forgot it. I also tried calling for help, but couldn't get a proper response. Now I can't access my account, track my orders, or use my rewards points without entering a new email address, which I don't want to do. When I try to reset my password,...
Hello, I purchased an Estee Lauder foundation from Trendyol. This product is not available at Sephora or Boyner stores; it is only sold on their website and Trendyol. When the product arrived, I eagerly opened it and applied it to my face. However, it created a horrible color difference, with my fac...