In February, I placed a bulk order through Estee Lauder’s official website. After starting to use the products, I noticed that the Eye Concentrate cream caused a severe allergic reaction around my eyes. It led to noticeable redness and irritation, making it impossible for me to continue using the product.
I immediately stopped using the cream and reached out via Instagram to request a return and refund. It has now been over 3 months, and I’ve received no response. It’s incredibly frustrating to feel like your concerns are completely ignored unless they’re made public. This level of customer service is unacceptable, especially from a luxury brand like Estee Lauder.
The product clearly did not suit my skin, and I followed all proper channels to resolve the issue privately first. I am now left with an expensive cream I cannot use and no communication from your team.
Estee Lauder, I’m urgently requesting a full refund and a formal acknowledgment of my complaint. Please treat your customers with the attention and respect they deserve. I shouldn’t have to post publicly just to be heard. Respond and resolve this matter immediately.
I placed an order from the Estee Lauder store, eagerly anticipating the quality and reliability I have come to expect from this trusted brand. Unfortunately, after using one of their creams, I experienced a severe allergic reaction that completely ruined my face. Almost immediately, I felt an intens...
I recently purchased the Estee Lauder under-eye gel cream, hoping it would live up to the brand’s reputation. Unfortunately, within just 10 minutes of application, I began experiencing severe itching and a burning sensation under my eyes. The discomfort escalated quickly, and the photo I’ve attached...
On July 18, I purchased the Estée Lauder Advanced Night Repair Eye Supercharged Gel-Crème from Trendyol, with Estée Lauder as the official seller (Order No: #10362130803). After using the product for three to four days, I started experiencing redness and sensitivity around my eyes. At first, I didn’...
I purchased the Estee Lauder Advanced Night Repair Eye cream as part of a three-piece set from Trendyol. At first, everything seemed fine—no reactions in the first three days. However, by the fifth day, I started experiencing severe redness, swelling, and intense itching around my eyes. My skin also...
I recently used the Estee Lauder Advanced Night Repair Eye Cream, and at first, I only felt a burning sensation. However, soon after, my skin developed redness and slight swelling as a reaction to the product. I immediately washed my face with plenty of water, hoping it would help, but by the next ...
Comments