Hello, I’ve been a regular customer of Elca Kozmetik for quite some time and have never encountered a problem—until now. I recently purchased an Estée Lauder foundation, but soon after receiving it, I realized it wasn’t the right product for me and wanted to return it. I tried reaching out for a return for over a week, and today I finally received a call back. To my shock, they told me the product had been opened, so they would not accept the return.
This is absolutely unacceptable because I never opened or used the foundation. It didn’t even have a protective seal, so how can I be sure it wasn’t opened before it reached me? It’s extremely unfair for them to shift the blame on the customer after keeping me waiting for days.
Every other brand accepts returns, even for slightly used items, yet Elca refuses to take back a sealed, unused one. I feel taken advantage of. I demand that they honor the return and issue a refund. If not, I will escalate this and file a formal complaint. Customers deserve better service and transparency from both Estée Lauder and Elca Kozmetik.
I placed an order on Estée Lauder’s official website (through Elca Kozmetik) and was charged for the payment, yet no order was created. When I checked my order history, there was no record of my purchase. I immediately called customer service, and after a long wait, I was told that my order was not...
I recently purchased a foundation from the Estee Lauder Online store and attempted to return it unused. However, customer service informed me that the product couldn't be returned because it had been "opened," even though I never used it. There's no external packaging on this product, so how can the...
I recently purchased skincare products from Estee Lauder, but when they arrived, none of them had protective seals, safety caps, or any sign of proper packaging. The three items were in a single box, but even that lacked any protective wrapping. How am I supposed to know if these products were previ...
After purchasing Estée Lauder skincare, my face broke out with more acne than I’ve ever had before. I expected high-quality results, especially considering how expensive these products are, but instead, my skin is now worse than ever. For the price I paid, I should have received a premium product, ...
I purchased an Estée Lauder foundation from their official online store, assuming I would receive an authentic, high-quality product. Unfortunately, I am now convinced the item I received is fake. I’ve used the same shade from this brand before, and this one is noticeably off in color. It also trans...
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