I placed an order on Estée Lauder’s official website (through Elca Kozmetik) and was charged for the payment, yet no order was created. When I checked my order history, there was no record of my purchase.
I immediately called customer service, and after a long wait, I was told that my order was not processed because it stayed in my cart for too long. This is completely unacceptable. I have never encountered such an issue with any online retailer before.
To make things worse, I had purchased the item during a special discount, and now, since my money has not been refunded yet, I cannot repurchase it. Why should I be penalized for your system's failure?
I demand an immediate refund, so I can place my order again. I sincerely hope this is resolved quickly, as this experience has already caused unnecessary frustration. If the issue is not addressed, I will escalate my complaint to consumer protection authorities.
I recently placed an order through Estée Lauder’s official website and made the payment using Iyzico. While the payment was successfully deducted from my account, no order appears under my account on their site. There is no order number, no confirmation email—absolutely nothing to prove the transact...
Hello, I’ve been a regular customer of Elca Kozmetik for quite some time and have never encountered a problem—until now. I recently purchased an Estée Lauder foundation, but soon after receiving it, I realized it wasn’t the right product for me and wanted to return it. I tried reaching out for a ret...
I ordered something from the Estee Lauder website a week ago, and it's still in the "preparing" stage. When I spoke with customer service today, they admitted that they had received my payment and created the order, but that it had not been reflected in the warehouse due to a system error. I asked t...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
I placed an order from the Estee Lauder store, eagerly anticipating the quality and reliability I have come to expect from this trusted brand. Unfortunately, after using one of their creams, I experienced a severe allergic reaction that completely ruined my face. Almost immediately, I felt an intens...
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