Estée Lauder Ignored My Loyalty Points Issue and Gave No Follow-Up on My Order

Although I have been a devoted Estée Lauder customer for years, lately I have had nothing only unsatisfactory experiences. The way my loyalty reward points are handled causes my biggest problems. Given my loyalty level, I ordered expecting a flawless transaction, but instead the points were not applied appropriately. When I contacted customer support, they told me they would record the complaint but flatly advised me not to anticipate any follow-up on it. My worries seem to be recorded just to be disregarded without any kind of resolution in sight. After years of loyalty, it bothers me that service quality has now decreased. Other stores carry Estée Lauder goods with better service; should my problem not be resolved, I might have to change stores. Estée Lauder seems to no longer respect its devoted consumers.