I was charged twice by Estée Lauder—what are my refund options?

If Estée Lauder charged you twice for the same order and you want the duplicate payment refunded,

Check your payment first;

• Verify:
– Both charge amounts and transaction dates
– Your Estée Lauder order number and receipt
– Whether one charge is only a pending authorization hold

Gather evidence;

• Save screenshots showing:
– Both transactions
– Your order confirmation and invoice
– Payment or transaction references
– Whether each transaction is pending or completed

Contact Estée Lauder Customer Service and explain that you believe you were charged twice.

If both charges are confirmed as completed, request a refund for the duplicate payment and keep the case or refund reference.

If Estée Lauder does not resolve the issue, consider filing a complaint on Xolvie to pursue a resolution.