Estee Lauder Took $360 but Did Not Ship My Order or Provide Any Help

I placed an order for $360 worth of products from Estee Lauder, but my package hasn't arrived yet, and the tracking number 4127871025 indicates no updates. I have contacted customer service several times seeking help, but the replies have been unhelpful and dismissive. Every interaction just adds to my disappointment as I attempt to sort out this problem. I selected Estee Lauder anticipating a top-notch experience, but this has turned into quite a headache. I’ve already paid, but I still don’t have my product or any clear information regarding the delay. I kindly request that Estee Lauder address this matter promptly, offer clear information regarding the status of my package, and ensure it is shipped without delay. This experience has been quite frustrating.