I placed an order from Estée Lauder, expecting a full-sized set, but to my disappointment, they included promotional, sample-sized products instead of the promised items. How can a global luxury brand engage in such misleading practices?
This is unacceptable—I paid for a complete set, not for freebie-sized samples disguised as a purchase. This isn’t the level of quality or service I expect from a company like Estée Lauder. I had even purchased another set for my mother, and I now suspect that was also made up of promotional products instead of what was advertised.
I demand a resolution—either send the correct products or process a refund immediately. If this issue is not addressed, I will continue to escalate my complaint across all platforms.
I recently placed an order on the Estee Lauder website. To meet the minimum order amount of 2500 TL for a gift set with lipstick, a cream cleanser, and a bag, I added some extra items. But when the package came, they had sent a different gift set for a new promotion, saying that the items for the fi...
After purchasing Estée Lauder skincare, my face broke out with more acne than I’ve ever had before. I expected high-quality results, especially considering how expensive these products are, but instead, my skin is now worse than ever. For the price I paid, I should have received a premium product, ...
I purchased an Estée Lauder foundation from their official online store, assuming I would receive an authentic, high-quality product. Unfortunately, I am now convinced the item I received is fake. I’ve used the same shade from this brand before, and this one is noticeably off in color. It also trans...
On January 20, 2025, I purchased a foundation and concealer from EsteeLauder.com, expecting an authentic product. However, when I opened and used the products on February 10, 2025, they felt completely different from the ones I had previously used. To verify, I scanned the barcode using a product a...
I recently purchased skincare products from Estee Lauder, but when they arrived, none of them had protective seals, safety caps, or any sign of proper packaging. The three items were in a single box, but even that lacked any protective wrapping. How am I supposed to know if these products were previ...
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