About three years ago, I purchased the Advanced Night Repair set through Trendyol and directly from Estée Lauder. During a sale period, I wanted to buy more than I needed. When I asked Estée Lauder stores about the product’s expiration date (EXP), I was told that it would not start until the cap was opened. However, on Trendyol’s Estée Lauder page, I found information stating that the EXP applies even if the cap remains sealed. I contacted Estée Lauder’s online customer service and was again told the EXP would not start unless the cap was opened. Relying on this incorrect information, I bought more products. Later, a friend warned me that the EXP is valid regardless of whether the cap is opened. Realizing my products were close to expiry, I wanted to return them. I contacted Trendyol but couldn’t get a clear answer before sending them. I was told I would be refunded the amount from two years ago, which I didn’t agree with, but I sent the products for review anyway. Afterwards, my products were lost and never returned. When I raised the issue with Estée Lauder, I was met with indifferent and mocking customer service. Due to this misinformation, I ended up with excess products and lost both my items and my money. I am requesting a refund based on the current value of my products.
On September 2, I purchased the Estée Lauder Advanced Night Repair Serum from Trendyol. My skin was perfectly smooth following my acne treatment, and I started using this serum upon my dermatologist’s recommendation. I only used the product twice and did not combine it with any other skincare produc...
On July 18, I purchased the Estée Lauder Advanced Night Repair Eye Supercharged Gel-Crème from Trendyol, with Estée Lauder as the official seller (Order No: #10362130803). After using the product for three to four days, I started experiencing redness and sensitivity around my eyes. At first, I didn’...
About 6–7 months ago, I purchased an Estée Lauder Advanced Night Repair Eye Gel Creme set through Trendyol. Every time I use this product, I experience swelling under my eyes, which lasts for a long time and doesn’t go away easily. Even when I avoid applying it directly under my eyes and only use it...
I purchased multiple Estee Lauder products on sale, but I never opened them right away because I like to stock up. Recently, I started using them, and within two weeks, my skin developed eczema-like irritation around my nose, with flaky, peeling skin. I immediately contacted Estee Lauder customer s...
On February 4, I received my Estée Lauder product and used it in small amounts for two days. Despite minimal application, my skin experienced a severe reaction, including burning, dryness, peeling, and redness in multiple areas on my face. When I contacted Estée Lauder customer service, they simply...
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