Estée Lauder Sold Me a Fake Product & Refuses a Refund

I purchased an Estée Lauder foundation from their official online store, assuming I would receive an authentic, high-quality product. Unfortunately, I am now convinced the item I received is fake. I’ve used the same shade from this brand before, and this one is noticeably off in color. It also trans...

On September 7, 2025, I purchased La Vie Est Belle perfume directly from Lancome’s official website under order number LNC1000585030. The package was delivered to me on September 11, 2025. I have been using this perfume for years and normally buy it from Sephora, but since I was away, I decided to o...

I placed an order from Estée Lauder, expecting a full-sized set, but to my disappointment, they included promotional, sample-sized products instead of the promised items. How can a global luxury brand engage in such misleading practices? This is unacceptable—I paid for a complete set, not for freeb...

On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...

I recently purchased an Estée Lauder Bronze Goddess perfume from the official Estée Lauder store on Hepsiburada, expecting it to be an authentic and fully traceable product. However, when I scanned the barcode through the PTS (Product Tracking System) to verify authenticity, the product did not appe...