I recently purchased a foundation from the Estee Lauder Online store and attempted to return it unused. However, customer service informed me that the product couldn't be returned because it had been "opened," even though I never used it. There's no external packaging on this product, so how can they determine if it's been used or not?
I understand if there was packaging and it was torn, but that's not the case here. Even customer service admitted they're not claiming it's been used. The product may have smeared on the cap during shipping, which is inevitable given the long journey. Are you aware that store employees open product caps before selling them?
When you receive the product, you open it too, right? Doesn't that start the shelf life? Logically, every product bought online, used or unused, should be disposed of and not resold. It needs to be destroyed because the inspection department opens every returned item anyway!
I recently purchased skincare products from Estee Lauder, but when they arrived, none of them had protective seals, safety caps, or any sign of proper packaging. The three items were in a single box, but even that lacked any protective wrapping. How am I supposed to know if these products were previ...
Hello, I’ve been a regular customer of Elca Kozmetik for quite some time and have never encountered a problem—until now. I recently purchased an Estée Lauder foundation, but soon after receiving it, I realized it wasn’t the right product for me and wanted to return it. I tried reaching out for a ret...
I purchased an Estée Lauder foundation from their official online store, assuming I would receive an authentic, high-quality product. Unfortunately, I am now convinced the item I received is fake. I’ve used the same shade from this brand before, and this one is noticeably off in color. It also trans...
I purchased multiple Estee Lauder products on sale, but I never opened them right away because I like to stock up. Recently, I started using them, and within two weeks, my skin developed eczema-like irritation around my nose, with flaky, peeling skin. I immediately contacted Estee Lauder customer s...
I bought the L'Oréal Paris Infallible 32H Fresh Wear Foundation on November 25, 2023 because Eve Store suggested it. (I've included the receipt) When I tried to use it today, it was wrapped really tight with insulation tape, making it hard to take off. So, we couldn't open the lid. It looked like it...
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