Estée Lauder sent the wrong product—how can I get a replacement?

If Estée Lauder sent you the wrong product, contact customer support as soon as possible and keep the item and packaging.

Estée Lauder asks customers to report wrong items within 30 days of delivery, and its online support can arrange an appropriate resolution.

Gather evidence;

• Save:
– Your order confirmation and order number
– Photos of the product you received
– Photos of the shipping label and packaging
– The product you originally ordered

Contact Estée Lauder through its official customer service or live chat and explain that you received an incorrect item. For online orders, request a replacement for the correct product or another available resolution.

Do not send the item back before receiving return instructions, and keep your tracking or return confirmation if Estée Lauder asks you to return it.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.