Toluna Amazon Gift Card Rewards Missing After Redemption

I have been a Toluna Influencer user under the email address cleodenelapa**@gmail.com and I am writing because two Amazon.co.za gift card rewards that I redeemed have still not been delivered. The first reward was a R100 Amazon gift voucher redeemed around 9 September 2026, and the second was another R100 Amazon voucher redeemed in October 2026. Although both rewards show as redeemed in my Toluna account, I have not received any gift card codes or emails from Toluna or Amazon for either voucher, even though it has now been about two months since the first redemption. I have sent several emails to Toluna Influencer support about this issue but I have not received any solution or clear response. I am kindly requesting that Toluna either immediately send me the two missing R100 Amazon.co.za gift vouchers, or provide a clear explanation and quickly resolve why they have not been delivered yet. I also ask that you review my account and ensure that future rewards are processed within the stated time frame.