I received a damaged Estée Lauder product—what should I do?

If your Estée Lauder product arrived damaged, keep the product, box, and all packing materials, and take clear photos of the damage and packaging.

Estée Lauder asks customers to report damaged online orders promptly and says photos may be required for a refund or replacement.

If you bought directly from Estée Lauder’s website, contact its customer service before returning anything and provide your order number and damage photos.

For purchases from a store or another retailer, contact the original seller because Estée Lauder’s online return process does not cover those purchases.

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